Upwork is the world's largest marketplace and we support businesses connecting them with independent talent from all across the globe.
One of our clients; an American multinational technology company, is in search of a M365 Technical Advisor with expertise in migrations.
In this role, you would provide technical support and advice to our customers and help them get the most out of their Microsoft 365 subscriptions.
You would receive technical support requests-tickets from customers who subscribed to a Microsoft 365 trial during the trial phase and you will utilize your troubleshooting knowledge and tools required to fix customer issues.
Additionally, you will approach the customer to get insight on the purpose of subscribing to a trial, the customer personal or business needs in order to help customer start using all workloads and products acquired with the ultimate goal of bringing the customer to a perpetual subscription, to increase workload usage and to increase number of licenses consumed by the Small Business.
All your information will be kept confidential according to EEO guidelines.
Northwestern Memorial Healthcare