<div class="content-intro"><p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Careem is building the Everything App for the greater Middle East — making it easy to move around, order food and groceries, manage payments, and more. Our pu...
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<div class="content-intro"><p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Careem is building the Everything App for the greater Middle East — making it easy to move around, order food and groceries, manage payments, and more. Our purpose is simple: to simplify and improve people’s lives and build an awesome organisation that inspires.</span><br><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Since 2012, Careem has enabled earnings for over 2.5 million Captains, simplified the lives of more than 70 million customers, and built a platform where the region’s best talent and entrepreneurs thrive. We operate in 70+ cities across 10 countries, from Morocco to Pakistan.</span></p>
<p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><strong data-stringify-type="bold"><em data-stringify-type="italic">We’re now entering our next chapter — one powered by AI. We’re looking for AI talent: curious problem-solvers who know how to apply AI to build tools, automate workflows, and create real impact. Whether it’s streamlining operations, enhancing customer experience, or reimagining internal systems — we want people who can make Careem work smarter and move faster.</em></strong></span></p></div><p><strong>About the team</strong><strong><br></strong>The Shops team at Careem is on a mission to reinvent the way people shop across the region. We are building a one-stop-shop experience for groceries, convenience, and more, enabled by a seamless app interface and lightning-fast delivery. Based in Dubai, the UAE Shops team is a fast-moving, entrepreneurial group focused on delighting customers, supporting partners, and driving innovation.</p>
<p><strong>About the role</strong><strong><br></strong>As an Account Manager for Shops, you will play a pivotal role in growing and nurturing our merchant relationships. You will be responsible for end-to-end account management, ensuring merchant success, performance, and satisfaction. This role requires strong relationship-building skills, analytical capabilities, and a proactive, problem-solving mindset.</p>
<p><strong>What you’ll do</strong></p>
<ul>
<li>Manage and grow relationships with key merchants and partners within the Shops vertical.</li>
<li>Act as the main point of contact for merchant partners, ensuring consistent alignment and support.</li>
<li>Monitor and drive merchant performance through data analysis, regular reviews, and action plans.</li>
<li>Identify upsell opportunities, including marketing collaborations and product adoption.</li>
<li>Troubleshoot operational or commercial issues and align with internal cross-functional teams to resolve them.</li>
<li>Ensure contractual and SLA compliance, tracking deliverables and outcomes.</li>
<li>Conduct regular business reviews with partners to discuss performance, growth opportunities, and feedback.</li>
</ul>
<p><strong>What you’ll need</strong></p>
<ul>
<li>2–4 years of experience in account management, partner success, or business development - preferably in tech, e-commerce, or consumer goods.</li>
<li>Strong communication and stakeholder management skills.</li>
<li>Analytical and data-driven mindset with proficiency in tools like Excel and dashboards.</li>
<li>Ability to work independently in a fast-paced, ambiguous environment.</li>
<li>Fluency in English; Arabic is a plus.</li>
<li>Bachelor’s degree in business, economics, or a related field.</li>
</ul>
<p><strong>What we’ll provide you</strong></p>
<p>We offer colleagues the opportunity to drive impact in the region while they learn and grow. As a full time Careem colleague, you will be able to:</p>
<ul>
<li>Work and learn from great minds by joining a community of inspiring colleagues.</li>
<li>Put your passion to work in a purposeful organisation dedicated to creating impact in a region with a lot of untapped potential.</li>
<li>Explore new opportunities to learn and grow every day.</li>
<li>Work 4 days a week in office & 1 day from home, and remotely from any country in the world for 30 days a year with unlimited vacation days per year. (If you are in an individual contributor role in tech, you will have 2 office days a week and 3 to work from home.)</li>
<li>Access to healthcare benefits and fitness reimbursements for health activities including gym, health club, and training classes.</li>
</ul>
