About ZainCash:
ZainCash Iraq is a leading mobile wallet in Iraq and recognized as Forbes top Fintech company of 2023 and 2024 as well as GSMA’s Best Mobile Innovation Supporting Humanitarian Situations. The company offers a range of consumer and business services including local and international money transfer, bill payments, companion payment cards, payroll, aid disbursement, and more. For more information, please visit www.zaincash.iq.
Job Summary:
As an Agent Operations officer, you will handle tasks from the end-to-end management of agents, from onboarding to termination. Key responsibilities include processing new agent applications, ensuring compliance with company policies and regulatory requirements, and maintaining accurate records in agent master sheets. address and resolve agent issues by collaborating with relevant departments and provide timely support to the field team, Distribution Supervisors, and ROS inquiries. Additionally, manage agent communication channels, coordinate field visits, and ensure agents receive the necessary training and resources for success. This role plays a pivotal part in maintaining operational efficiency and upholding quality standards.
Roles:
1. New Agents Onboarding:
2. Agent Management:
3. Compliance and Quality Assurance:
4. Issue Handling:
5. Field Team Support:
6. Communication Management: