Role: Amazon Case Specialist
Hours: 9am - 5pm Pacific Standard Time
USD Salary: Negotiable based on experience
The Case Specialist works under direct supervision and follows company and department policies and procedures to provide dedicated advocacy on behalf of clients and internal stakeholders, handling seller issues and resolving bottlenecks directly through Amazon Seller Support, ensuring smooth and compliant operations on the platform.
- Through the use of company and department practices and procedures, provides dedicated customer service to clients and internal stakeholders ensuring smooth and compliant operation on the Amazon platform
- Creates, manages, and resolves support tickets accurately and efficiently to improve outcomes for our clients
- Oversees and manages the accuracy and health of our Amazon seller account & listings, ensuring compliance with Amazon's guidelines and policies
- Proactively identifies and addresses any issues with seller listings, collaborating with internal teams and directly interfacing with Amazon to resolve problems promptly
- Communicates effectively with internal stakeholders to notify them of any listing issues, provide updates, and make necessary requests to Amazon on the client's behalf
- Acts as an advocate for our company on the Amazon platform, representing the company's interests and ensuring a positive and compliant presence
- Calls into Amazon support to resolve listing issues efficiently
- Leverages internal resources to stay up to date with the latest Amazon policy changes
- Maintains or exceeds department-established performance standards
- Continues to learn and apply department Trainual subjects according to standards
- Other duties as assigned
Requirements
- Up to one (1) year of customer support or customer resolution roles or related roles, preferably within an eCommerce setting
- Working knowledge of Information Technology (IT) systems, infrastructure, and best practices, demonstrated through hands-on experience or relevant certifications
- Good communication skills, both written and verbal, with the ability to effectively convey listing issues and resolutions to brands and internal teams in a customer-friendly manner
- Detail-oriented with a proactive approach to identifying and resolving listing problems, demonstrating a commitment to ensuring a positive customer experience
- Good collaboration and positive relationship skills with internal teams, brands, and Amazon support, leveraging customer service skills to address concerns effectively
- Experience in data analysis related to e-commerce listings is a plus
- Familiarity with data analysis tools (Excel and Google Sheets)
- Good analytical and organizational skills
Benefits
- Remote Work: Work from anywhere—our team is global, and we value work-life balance.
- Growth Opportunities: As a key player i you’ll have the chance to shape your role and grow with us.
- Innovative Culture: Join a team that is passionate about leveraging data to solve challenges and drive success in a rapidly evolving market.
As part of our recruitment process, all candidates are kindly asked to read, understand, and agree to Lago’s Confidentiality and Non-Circumvention Agreement. This ensures a respectful and professional experience for everyone involved.
