<p><strong>Who we are</strong></p>
<p>Moniepoint is an all-in-one financial services platform for emerging markets and the second-fastest growing company in Africa.<br>Since 2019, Moniepoint’s technology has powered over 3 million people, offering personal and bus...
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<p><strong>Who we are</strong></p>
<p>Moniepoint is an all-in-one financial services platform for emerging markets and the second-fastest growing company in Africa.<br>Since 2019, Moniepoint’s technology has powered over 3 million people, offering personal and business banking, payment, credit and business management tools to help them succeed. Moniepoint processed $1</p>
<p><em>Curious about what makes Moniepoint an incredible place to work? <a href="https://moniepoint.com/blog">Check out posts on how we cultivate a culture of innovation, teamwork, and growth.</a></em></p>
<p><strong>About the role</strong></p>
<p><span style="font-weight: 400;">We are looking for an Application Monitoring Officer to provide enterprise-level monitoring to our services and systems. You will be responsible for the stability, integrity, and operation of our production systems by monitoring, configuring and driving optimizations. You will</span><span style="font-weight: 400;"> diagnose, troubleshoot, and resolve system issues in an accurate and timely manner.</span><span style="font-weight: 400;"> </span></p>
<p><strong>What you’ll get to do</strong></p>
<ul>
<li style="font-weight: 400;"><span style="font-weight: 400;">Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Taking ownership of customer issues reported and seeing problems through to resolution</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Track computer system issues through to resolution, within agreed time limits</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Properly escalate unresolved issues to appropriate internal teams (e.g. PMs & software developers)</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Provide prompt and accurate feedback to customers.</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Refer to internal database or external resources to provide accurate tech solutions.</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Prioritize and manage several open issues at one time</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Document technical knowledge in the form of notes and manuals.</span></li>
</ul>
<p><strong>To succeed in this role, you should have</strong></p>
<ul>
<li style="font-weight: 400;"><span style="font-weight: 400;">Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">BSc degree in Information Technology, Computer Science or relevant field</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Basic Understanding of OOP concepts</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Good understanding of computer systems, mobile devices and other tech products</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Excellent problem-solving and communication skills</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Familiarity with basic network concepts and tools.</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Experience troubleshooting using stack traces and log file.</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Experience interacting with APIs and troubleshooting related requests.</span></li>
<li style="font-weight: 400;">Experience being on-call and can jump into a complex situation and make sense of and communicate clearly to stakeholders what's going on.</li>
<li style="font-weight: 400;">In depth knowledge of SQL databases particularly MYSQL</li>
<li style="font-weight: 400;">Hands-on experience with Windows/Linux/Mac OS environments</li>
</ul>
<p> </p>
<p><strong>What we can offer you</strong></p>
<ul>
<li style="font-weight: 400;"><span style="font-weight: 400;">Culture -We put our people first and prioritize the well-being of every team member. We’ve built a company where all opinions carry weight and where all voices are heard. We value and respect each other and always look out for one another. Above all, we are human.</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Learning - We have a learning and development-focused environment with an emphasis on knowledge sharing, training, and regular internal technical talks.</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Compensation - You’ll receive an attractive salary, pension, health insurance, annual bonus, plus other benefits.</span></li>
</ul>
<p><span style="font-weight: 400;">What</span><strong> to expect in the hiring process</strong></p>
<ul>
<li style="font-weight: 400;"><span style="font-weight: 400;">A preliminary phone call with the recruiter</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">A technical interview with the Hiring Manager</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">A behavioural and technical interview with a member of the Executive team. </span></li>
</ul>
<p> </p>
<p><span style="font-weight: 400;">Moniepoint is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates.</span></p>
