As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.
You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
• To develop and manage a professional induction mentoring program where all employees are given a comprehensive hotel induction and are given the correct information regarding the company, the hotel and their job.
• Ensure that all necessary statutory training is carried out to comply with government legislation.
• Establish and monitor departmental skills training via a mentoring system to enhance individual competence, using departmental trainers effectively.
• Establish and deliver training to enable an excellent guest care culture throughout the group.
• Design and implement opportunities to widen employee experience through – reading, films, external vocational training job swap etc.
• Implement and maintain a process for effective Pre and Post course briefings.Develop and deliver supervisory and Management skills training to enhance individual competence and support succession planning activities
• Develop and deliver supervisory and management skills training to enhance individual competence and support succession planning activities.
• Implement and maintain a process for effective Pre and Post course briefings.
• Develop and maintain an interactive L&D website where associates can refer to for L&D information updates.
• Create and maintain a L&D SOP manual available on the HR shared database.
• Establish and maintain a process of monitoring benefits and cost of training.
•Ensure that all pre and post course literature is accurate and sent out in a timely manner.
• Produce a monthly training report on the E reporting format, highlighting all training activities, areas of concern or difficulties encountered.
• Establish and maintain accurate records of all L&D activities on the Oasys database.
• Develop and maintain a L& D library of effective learning materials establishing a resource acquisitions procedure.
• Create an annual L&D budget by September accurately reflecting the forecasted needs of the business for the coming financial year.
• To carry out any reasonable request made by a member of management.
• To be fully conversant with all Hotel procedures as outlined in the staff Handbook, and conditions of employment.
· To be fully conversant with all legislation affecting working procedures and practices within the department, and in the Hotel.
·To be fully conversant with the operating standards and procedures within the department.
• Participates as required in employee-related committees.
• Promote efficiency, confidence, courtesy and an extremely high standard of social skills.
• Promote and ensure good inter-departmental relations.
• Comply with any reasonable requests made by Management to the best of your ability.
• Display a pleasant manners and positive attitude at all times.
• Respond appropriately to all reasonable departmental requirements.
· Minimum of 3 years training/facilitation experience, preferably in the luxury setting
· A strong understanding and passion for luxury service
· Strong oral and written communication skills
· Understands training methodology and delivery
· Ability to interact and influence at all employee levels
· Must be creative and innovative
· Ability to work independently
· Ability to take initiative
· Excellent organizational skills
· Analytical skills
· Computer skills (word processing, spreadsheet, and presentation software)
· English skills as required
· Operational background and knowledge of hospitality industry preferred
• Bachelors Degree or Masters Degree
• Good knowledge of Windows
• Fluent in English both oral & written.
• Hotels Experience.