Stord is the leading commerce enablement provider of fulfillment services and technology that powers seamless checkout and delivery experiences for high-volume mid-market and enterprise brands across all channels. Stord manages over $5 billion of commerce annually through its fulfillment, warehousing, transportation, and operator-built software suite including OMS, Pre- and Post-Purchase, and WMS platforms. With Stord, brands can sell more, save money, and reduce headaches.
With Stord, brands can increase cart conversion, improve unit economics, and drive customer loyalty. Stord’s end-to-end commerce solutions combine best-in-class omnichannel fulfillment and shipping with leading technology to ensure fast shipping, reliable delivery promises, easy access to more channels, and improved margins on every order.
Hundreds of leading DTC and B2B companies like AG1, Native, Tula, American Giant, and more trust Stord to make their supply chains a competitive advantage. Stord is headquartered in Atlanta with facilities across the United States, Canada, and Europe. Stord is backed by top-tier investors including Kleiner Perkins, Franklin Templeton, Founders Fund, and Salesforce Ventures.
Become the Voice of Operations: Immerse yourself in our warehouse operations through user research, feedback sessions, and behavior analysis to pinpoint critical pain points and identify opportunities for WMS platform enhancements.
Champion Feature Adoption: Lead user acceptance testing (UAT) for new WMS features and spearhead their successful rollout and adoption across our operational network.
Translate Insights into Actionable Requirements: Articulate and document operational needs with clarity, transforming them into well-defined product specifications and user stories for the development team.
Collaborate Cross-Functionally: Partner closely with Product Managers, Designers, and Engineers throughout the product lifecycle to ensure seamless development and successful launches.
Drive Data-Driven Decisions: Leverage data analytics to track key performance indicators (KPIs), rigorously measure product performance, and provide data-backed insights to inform strategic product decisions.
Contribute to the WMS Vision: Support the development and refinement of the WMS product roadmap, ensuring strong alignment with overarching business goals and the operational strategy.
Stay Ahead of the Curve: Continuously monitor the competitive landscape and industry best practices in warehouse management to identify emerging trends and opportunities.
Master Our WMS: Develop deep expertise in our WMS product, becoming a trusted resource and point of contact for all related inquiries.
Facilitate Operational Alignment: Support the WMS Advisory Board by fostering clear communication and strong coordination between the WMS product team and key Operations leadership (FC Operations, Continuous Improvement & Quality teams).
2+ years in Product Management, Business Analysis, Management Consulting, or a similar role involving direct customer interaction and data-driven analysis, ideally within the e-commerce, logistics, or supply chain sectors.
Proven ability to collect, rigorously analyze, and interpret data to extract meaningful insights and drive informed decisions. Experience with SQL, BI tools, and other analytical platforms is highly desirable.
A genuine passion for technology and a keen understanding of its transformative potential within the supply chain.
A demonstrated commitment to deeply understanding and effectively addressing customer needs.
A solid understanding of the software development lifecycle.
Exceptional problem-solving, critical thinking, and collaboration skills, with the ability to articulate user needs, business value, and engage in technical discussions with engineering teams.
Outstanding written and verbal communication and presentation skills.
Proven ability to work effectively both independently and as a valuable member of a collaborative team.
Direct experience working with Warehouse Management Systems (WMS).
Familiarity with Agile development methodologies.
Hands-on experience in warehouse operations, including receiving, putaway, picking, packing, and shipping – this is a significant plus!
Strong preference for candidates located in Atlanta, GA or one of Stord's other US locations.