The Kestra team has over 400 years of experience in the external and internal cardiac medical device markets. The company was founded in 2014 by industry leaders inspired by the opportunity to unite modern wearable technologies with proven device therapies. Kestra’s solutions combine high quality and technical performance with a wearable design that provides the greatest regard for patient comfort and dignity. Innovating versatile new ways to deliver care, Kestra is helping patients and their care teams harmoniously monitor, manage, and protect life.
The ASSURE Inventory Service Associate is a temporary contractor role and conducts patient field retrieval activities in support of the Supply Chain Operations and Returns Team. The ISA will perform inventory management and courier inventory to fittings in the Sterling Heights, MI area.
ESSENTIAL DUTIES
- Contact prescribers, caregivers and patients to schedule return services.
- Conduct inventory management services which will include cycle counts.
- Move inventory around in the Texas area to get the needed inventory to the sites for the fittings at hospitals, patient homes and clinics as necessary.
- Accept assignments as necessary, which could include daytime, evening, and weekend hours.
- Travel to patient homes, hospitals, and other healthcare facilities to provide retrieval services which may or may not include travel to high-risk areas.
- Assist patients in packing up the Assure® system and all components.
- Review and transmit essential paperwork with the patient to retrieve the Assure® garment and WCD system.
- Manage the return of inventory, including the Assure® system kits, garments, and electronic equipment including the drop off of the Assure® system at a local FedEx or approved Walgreens drop off location.
- Coordinate and drop off retrieved equipment at Kestra preferred shipping partner(s).
- Adhere to Pledge of Confidentiality
- Information regarding a patient of this company shall not be released to any source outside of this company without the signed permission of the patient. Furthermore, information will only be released internally on a need-to-know basis. All Team Members will not discuss patient cases outside the office or with anyone not employed by this company unless they are directly involved with the patient’s case.
COMPETENCIES
- Passion: Contagious excitement about the company – sense of urgency. Commitment to continuous improvement.
- Integrity: Commitment, accountability, and dedication to the highest ethical standards.
- Collaboration/Teamwork: Inclusion of Team Member regardless of geography, position, and product or service.
- Action/Results: High energy, decisive planning, timely execution.
- Innovation: Generation of new ideas from original thinking.
- Customer Focus: Exceed customer expectations, quality of products, services, and experience always present of mind.
- Emotional Intelligence: Recognizes, understands, manages one’s own emotions and is able to influence others. A critical skill for pressure situations.
- Excellent communication and customer service skills; willingness to work with prescribers, patients, and caregivers
- Comfortable with entering patient residences.
- Highly organized, service and detail orientated.
- Strong time-management skills and ability to work independently.
- Ability to handle Assure ® system kits, garments, and electronic equipment with care and attention to detail.
- Trustworthy and able to abide by all HIPPA regulations and Kestra policies.
Requirements
QUALIFICATIONS
Education/Experience Required
- Highschool diploma or equivalent
- Completion of a comprehensive background check following offer of Agreement
- Valid driver’s license in state of residence with a satisfactory driving record
- Reliable transportation
- Ability to provide proof of motor vehicle insurance
- Knowledge of MS Office, MS Teams
Preferred
- DME Retrieval Experience
- Inventory Management experience
WORK ENVIRONMENT
- Variable conditions during travel
- Minimal noise volume typical to an office or hospital environment
- Possible environmental exposure to infectious disease
- Extended hours when needed
- Kestra manufactures and provides life-saving products regulated by the Federal Food and Drug Administration and under contract with Medicare; Kestra maintains a drug free environment and testing is a condition of contracting with Kestra
PHYSICAL DEMANDS
- Frequent phone and other business machine use
- Occasional bending and stooping
- Ability to lift up to 40 pounds unassisted, at times from in and out of vehicle
TRAVEL
- Frequent travel by car in agreed upon geography
Benefits
Estimated Pay Range:; $20-$200 per case depending on location and experience.
Kestra Medical Technologies is an equal opportunity employer. Kestra Medical Technologies does not discriminate on the basis of race, color, religion, national origin, veteran status, age, sexual orientation, gender identity and/or expression, marital status, disability, physical or mental status or any other characteristic protected by law.
We are unable to sponsor or take over sponsorship of employment visas at this time. Applicants must be eligible to work for any employer in the U.S.
Kestra manufactures and provides life-saving products regulated by the Federal Food and Drug Administration and under contract with Medicare. Kestra maintains a drug free workplace and testing is a condition of employment.
