We are seeking a highly organized and motivated Administrator to manage sales coordination and order management tasks. This role involves working closely with various departments to ensure timely delivery and accurate processing of orders, invoices, and general administrative tasks.
Requirements
Duties and Responsibilities:
- Review customer orders for new and second-hand lift trucks, ensuring all relevant information is provided.
- Maintain order intake spreadsheet and liaise with Head Office (HO) as required.
- Coordinate with HO Sales Support, NSW Production, and Workshop to ensure timely delivery of units.
- Process orders with relevant battery and charger details and ensure all paperwork is returned as per process.
- Keep the Projected Invoicing/Forecasting spreadsheet up to date.
- Follow up on overdue units for invoicing.
- Coordinate the transfer of equipment required for invoicing from other branches.
- Process trade-in paperwork and raise Supplier POs for shift battery and crane hire.
- Process credit card payments and undertake reception relief as needed.
- Assist with stocktake data entry and report on variances.
- Maintain and distribute reports as required.
- Provide backup assistance with sales quotations and PTH Sales.
- Monitor and action Loan/Demo reports and expired lease trucks.
- Process job cards and second-hand warranty job cards.
- Follow up on refurbishment quotes and liaise with the workshop.
- Monitor Crown finance deals and flag concerns.
Knowledge, Skills & Experience:
- Demonstrated experience in a manufacturing/sales environment preferred.
- Strong problem-solving and organizational skills.
- Results-oriented with a drive for quality customer service and continuous improvement.
- High energy, motivation, and attention to detail.
- Ability to multi-task in a high-pressure environment.
Benefits
What sets us apart?
Crown’s history began when two brothers founded the Company in New Bremen, Ohio (USA) in 1945. Today, the fourth generation of the very same family continues to lead Crown in all of its operations across the globe. Being a family-owned and run business is evidenced by more than 200 employees reaching service milestones in our 20, 25, 30, 35, 40, 45 and 50 year categories in Australia alone, with more than 2,000 employees reaching a 25 year service milestone globally.
As a Company we want to continue to support our employees to be the best versions of themselves and that’s why, as a Crown employee you get to enjoy:
- A benefits program which gives you access to discounts and cashback from over 400+ retailers nation wide.
- Access to a health and wellbeing platform which supports your Mental, Physical and Financial goals.
- Corporate Rates for Private Health Insurance.
- An inclusive working environment.
- An Employee Assistance Program for confidential counselling with chat, phone and face to face counselling options.
The Company
Crown Equipment is a well-respected global Materials Handling Equipment company which has enjoyed 50 years of success in the Australian market. The Company has operations in all Australian States and territories as well as many regional locations. The Company Brand is well known and respected in the marketplace and is supported by a customer value proposition based on highly skilled staff, quality products, strong service and parts back-up and leading-edge technology.
