About Fashion Group
LVMH, a global leader in luxury goods, encompasses over 75 distinguished brands across sectors such as Fashion & Leather Goods, Wines & Spirits, Beauty, Watches & Jewelry, and Selective Retailing. With a workforce exceeding 180,000 globally, including over 10,000 in Japan, LVMH is renowned for its commitment to creativity, innovation, and excellence. The LVMH Fashion Group Japan supports several fashion Maisons in achieving their business objectives, working closely with headquarters and group functions to drive success.
Responsibilities
- Oversee the implementation, configuration, and support of store-related applications.
- Provide ongoing support and troubleshooting for store applications.
- Document problems and maintain local documentation and knowledge database, including root cause analysis.
- Lead and participate in efforts to implement best-practice processes for application monitoring, support, and problem-solving.
- Translate business needs into technical specifications for development teams.
- Analyze current store processes and identify opportunities for improvement through technology.
- Propose and implement solutions to enhance store operations and customer engagement.
- Collaborate with IS&T team members and business teams to ensure smooth operations of applications.
- Ensure all store applications comply with company policies and industry regulations.
- Coordinate application deployment, upgrade, and migration projects, collaborating with group IS&T teams for proper integration.
- Assist in the modification and improvement of IS&T services and group applications.
- Test applications to ensure they are error and bug-free.
Qualifications
- 5+ years’ experience in IT operations, including supporting and maintaining applications.
- Proven experience as a Business Analyst in a retail environment, preferably in the fashion industry.
- Strong understanding of store operations and retail technology solutions.
- Excellent communication and interpersonal skills.
- Ability to manage multiple projects and prioritize tasks effectively.
- Fluent in English (Business) and Japanese.
Skills
- IT operations management
- Retail technology solutions
- Project coordination
- Application support and troubleshooting
- Technical specification translation
- Process improvement analysis
- Bilingual communication (English and Japanese)
Experience Requirements
Minimum 5 years of experience in IT operations, with a focus on supporting and maintaining applications.
Job Benefits
Joining LVMH offers the opportunity to be part of a prestigious community known for its creativity, innovation, and excellence. Employees benefit from a dynamic work environment and the chance to contribute to the success of leading luxury brands.
Fashion Group Culture
LVMH fosters a culture of creativity, innovation, and entrepreneurial spirit. The company values the continuous pursuit of excellence and encourages its employees to contribute to the success of its prestigious brands. The work environment is dynamic and collaborative, emphasizing the importance of teamwork and cross-functional collaboration.
