<p><strong>Who we are</strong></p>
<p>Moniepoint is Africa's all-in-one financial ecosystem, empowering businesses and their customers with seamless payment, banking, credit, and management tools. In 2023, we processed $182 billion and are Nigeria’s largest merchant...
...
<p><strong>Who we are</strong></p>
<p>Moniepoint is Africa's all-in-one financial ecosystem, empowering businesses and their customers with seamless payment, banking, credit, and management tools. In 2023, we processed $182 billion and are Nigeria’s largest merchant acquirer.</p>
<p><strong>About the role</strong></p>
<p>The <strong>Business Lead, Field Verification</strong> will be responsible for designing, managing, and scaling Moniepoint’s end-to-end field verification operations for loan customers. This role ensures that customer and business information is accurately verified, risks are mitigated, and the loans business continues to grow sustainably.</p>
<p>The ideal candidate is a strong operator with experience leading field teams at scale, balancing efficiency with compliance, and leveraging technology for operational excellence.</p>
<p><em>Curious about what makes Moniepoint an incredible place to work?</em><a href="https://moniepoint.com/blog"><em> </em><em>Check out posts on how we cultivate a culture of innovation, teamwork, and growth.</em></a></p>
<p><strong>Key Responsibilities </strong></p>
<p><strong>Strategy & Leadership</strong></p>
<ul>
<li>Define and execute the overall strategy for customer and business field verification within the Loans Department.</li>
<li>Lead, coach, and develop a distributed team of field verification officers, supervisors, and regional leads.</li>
<li>Drive process improvements to ensure scalable, efficient, and compliant field verification.<br><br></li>
</ul>
<p><strong>Operational Excellence</strong></p>
<ul>
<li>Oversee field verification of loan applicants, guarantors, and businesses across Nigeria.</li>
<li>Implement technology-driven verification tools (geo-tagging, mobile apps, photo capture, digital checklists).</li>
<li>Monitor verification turnaround times, accuracy rates, and efficiency KPIs.</li>
<li>Manage relationships with third-party verification partners, where applicable.<br><br></li>
</ul>
<p> </p>
<p><strong>Risk & Compliance</strong></p>
<ul>
<li>Partner with Risk, Compliance, and Credit teams to ensure field verification processes meet <strong>CBN regulatory standards</strong> and internal policies.</li>
<li>Identify fraud red flags and escalate appropriately to safeguard loan portfolio quality.</li>
<li>Ensure consistent documentation and audit readiness.<br><br></li>
</ul>
<p><strong>Stakeholder Management</strong></p>
<ul>
<li>Collaborate with Credit, Risk, Operations, and Product teams to align verification practices with business needs.</li>
<li>Provide insights from field operations to influence credit policy and product design.</li>
<li>Serve as the point of accountability for verification-related matters in the Loans Department.</li>
</ul>
<p><strong>Requirements</strong></p>
<ul>
<li>Bachelor’s degree in Business, Finance, Risk Management, or related field; MBA or professional certification is a plus.</li>
<li>Minimum 7–10 years’ experience in credit risk operations, field verification, or related functions, ideally in fintech, banking, or microfinance.</li>
<li>Proven track record of leading large field or distributed teams across multiple regions.</li>
<li>Strong understanding of loan underwriting, KYC/AML, and regulatory compliance.</li>
<li>Operationally excellent with experience in process design, execution, and improvement.</li>
<li>Tech-savvy; comfortable leveraging digital tools to manage and scale field operations.</li>
<li>Excellent leadership, problem-solving, and communication skills.</li>
</ul>
<p><strong>Why join us?</strong></p>
<ul>
<li>Be part of one of Africa’s fastest-growing fintech companies.</li>
<li>Lead a mission-critical function with direct impact on Moniepoint’s lending success.</li>
<li>Opportunity to scale field operations nationwide with cutting-edge tools and processes.</li>
<li>Competitive compensation and benefits.</li>
</ul>
