At Marabu Airlines, we bring people to their favorite places by the sea – and we believe the journey should already feel like a holiday. As Service Delivery Manager, you will shape the onboard experience across both Business and Economy Class, ensuring our guests feel truly welcome above the clouds.
In this role, you will lead the development of our service culture and cabin procedures, act as the key link between the crew and product teams and ensure service excellence on every flight. You will also serve as the Deputy to the Head of Cabin Management, supporting leadership topics and stepping in when needed. It is Tallinn based office position.
Responsibilities and tasks:
Service Strategy & Culture
Procedures & Documentation
Training & Communication
Performance Management
Crew Commission & Tools
Crew Meals
Uniform Standards
Partner Airline Coordination
Innovation & Industry Trends
Deputy Role