About Louis Vuitton
Louis Vuitton, a prestigious brand within the Fashion & Leather Goods sector, is part of the esteemed LVMH conglomerate. Renowned for its commitment to excellence and innovation, Louis Vuitton offers a dynamic and inclusive work environment that celebrates diversity and fosters professional growth.
Responsibilities
- Develop and maintain strong, personalized relationships with clients to foster loyalty and repeat business.
- Utilize client information, such as preferences and purchasing history, to tailor recommendations and enhance the shopping experience.
- Proactively engage with clients through various communication channels, including in-store visits, phone calls, and digital platforms.
- Maintain a comprehensive knowledge of the store’s product offerings, retail environment, and competitors.
- Provide expert assistance and guidance to clients during their shopping experience, ensuring their needs and expectations are met.
- Contribute actively to the business objectives by achieving sales targets and contributing to the store KPIs.
- Regularly input and update client information in the CRM system to track interactions, preferences, and purchase history, enabling personalized engagement and identification of new sales opportunities.
- Deliver exceptional client experiences, creating memorable moments for clients visiting the store.
- Create desire for the brand with exceptional storytelling about the Maison's heritage and savoir-faire, showing empathy and passion, and following the steps of the Maison’s selling ceremony.
- Ensure that aftercare service is followed, and issues are elegantly resolved.
- Collaborate with fellow Client Advisors and Store Managers to share client insights, product feedback, and best practices.
- Contribute to maintaining a well-organized, visually appealing store environment that attracts and retains clients.
- Apply all compliance regulations and guidelines from the HQ, concerning client data and store operations.
Qualifications
- Proficient in English
- Minimum 3 years of experience in a relevant field
Skills
- Product Knowledge
- Selling Techniques
- Client Relationship Development
- Data Analysis
- Negotiation
- Business Development
- Foreign Language
- Store Operations
- Interpersonal Skills
- Relationship Building
- Client Driven
- Adaptability
- Exemplarity
- Collaboration
- Brand Sensitivity
Experience Requirements
A minimum of 3 years of experience is required. A background in retail or hospitality and luxury is advantageous but not mandatory.
Job Benefits
Louis Vuitton offers a supportive work environment with opportunities for career advancement and professional development.
Louis Vuitton Culture
Louis Vuitton is committed to fostering an inclusive work environment that celebrates diversity and promotes equal opportunities. The brand values the uniqueness of each individual and encourages a culture of collaboration and innovation.
