About TAG Heuer
TAG Heuer, a distinguished name in the luxury watch industry, is part of the LVMH Group, a global leader in luxury goods. The brand is renowned for its innovative spirit and commitment to excellence, offering employees a dynamic environment where creativity and precision are paramount. As an employer, TAG Heuer provides opportunities for growth within a prestigious network of luxury brands.
Responsibilities
- Provide white-glove service via multiple communication channels, ensuring prompt and personalized responses.
- Address a wide range of customer inquiries, consistently exceeding expectations.
- Monitor and follow up on customer interactions to ensure complete resolution and satisfaction.
- Cultivate long-term relationships with key clients, offering bespoke solutions.
- Leverage customer insights to personalize interactions and curate exclusive experiences.
- Implement strategic clienteling techniques to enhance customer loyalty and drive sales.
- Embody the brand's values and act as a knowledgeable brand ambassador.
- Analyze customer issues and employ effective troubleshooting techniques.
- Document all customer interactions within the CRM system accurately.
- Identify opportunities for upselling and cross-selling to drive revenue growth.
- Share insights and recommendations for service process improvements.
Qualifications
- Beginner-level experience in customer service or related field.
- Strong understanding of luxury brand representation and clienteling techniques.
Skills
- Exceptional communication and interpersonal skills.
- Proficiency in CRM systems and data management.
- Ability to analyze customer feedback and identify improvement areas.
- Strong problem-solving and critical thinking abilities.
- Sales acumen and ability to identify revenue opportunities.
Experience Requirements
Beginner-level experience in customer service or related field is required.
Job Benefits
Employees enjoy a comprehensive benefits package, including health insurance, retirement plans, and opportunities for professional development within the LVMH Group.
TAG Heuer Culture
TAG Heuer fosters a culture of innovation and excellence, encouraging employees to embrace creativity and precision. The workplace environment is collaborative, with a strong emphasis on teamwork and continuous improvement, reflecting the brand's commitment to luxury and quality.
