About Louis Vuitton
Louis Vuitton, a prestigious brand within the Fashion & Leather Goods sector, is part of the esteemed LVMH conglomerate. Known for its unparalleled craftsmanship and innovative designs, Louis Vuitton is a leader in luxury fashion. As an employer, the brand is committed to fostering a dynamic and inclusive work environment that encourages professional growth and excellence.
Responsibilities
- Ensure the seamless daily operations of the Call Center in alignment with the company's strategic objectives.
- Lead and own the delivery of a luxury, customer-centric experience.
- Contribute to and assist in achieving all sales and KPI targets.
- Develop and maintain relationships with clients by effectively managing their expectations and needs, including resolving issues.
- Collaborate closely with retail stores to enhance client satisfaction and meet their needs.
Qualifications
- Minimum of 3 years of experience in customer service or luxury retail; fresh graduates are also welcome.
- Fluency in Cantonese, English, and Mandarin.
Skills
- Strong interpersonal skills.
- Customer service and guest-oriented with selling and retail operational skills.
- Proactive with a strong team spirit and the ability to take initiative.
- Ability to thrive in a call center environment with a strong passion and commitment.
- Good computer literacy.
Experience Requirements
At least 2 years of extensive experience in customer services or luxury retail, with a preference for candidates with a minimum of 3 years.
Job Benefits
The position offers the opportunity to work in a prestigious luxury brand environment with potential for career growth and development.
Louis Vuitton Culture
Louis Vuitton fosters a culture of curiosity, empathy, agility, and a commercial mindset. The brand values proactive individuals who demonstrate a strong team spirit and are committed to delivering exceptional client experiences.
