About the RoleA Client Support Unicorn combines EA skills with frontline communication and customer success. They ensure clients feel supported, engaged, and connected.Why Assistantly? We recruit the best of the best — we care as much about the right soft skills as we do about hard skills. We want y...
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About the Role
A Client Support Unicorn combines EA skills with frontline communication and customer success. They ensure clients feel supported, engaged, and connected.
Why Assistantly?
We recruit the best of the best — we care as much about the right soft skills as we do about hard skills.
We want you here long-term and give you the benefits and support you’ve always dreamed of.
We work one-on-one to match you with the perfect client.
We love the strategic, initiative-taking, proactive doers of the world.
You’ll have your own Talent Success Manager dedicated to your success.
We focus on long-term partnerships, not projects.
We live by: Stay humble. Be grateful. Work hard.
Core Responsibilities
Manage executive inbox and correspondence
Organize calendars, schedule meetings, and confirm appointments
Track tasks, projects, and deadlines to ensure nothing slips
Prepare agendas, documents, and notes for meetings
Organize files, documents, and data for easy access
Book travel and manage itineraries
Conduct light research to support decision-making
Client Success Emphasis Responsibilities
Respond to support tickets and client emails
Send updates, reminders, and weekly reports
Proactively check in with clients and accounts
Set up onboarding dashboards, folders, or knowledge bases
Schedule check-ins, calls, and follow-ups
Collect testimonials, feedback, and call notes
Requirements
Minimum 3+ years of client success, support, or executive assistant experience
Exceptional written and verbal communication skills with a client-first mindset
Naturally proactive, collaborative, and responsive — ensures clients feel supported and valued
Highly organized and consistent in managing tickets, reports, and follow-ups
Growth-oriented professional seeking a long-term partnership with opportunities to scale
Benefits
Unlimited earning potential if you choose to take on multiple clients and have the capacity
Generous health allowance to support your well-being
Profit-sharing opportunities as the company grows
Access to exclusive upskilling and training in AI, operations, and leadership
Monthly raffles and performance bonuses
A tight-knit, supportive community and a dedicated Talent Success Manager to guide your journey
