Customer Service Agent (San Salvador, El Salvador, Remote)
Se
Customer Service Agent (San Salvador, El Salvador, Remote)
Sezzle
El Salvador
Customer
Posted 2 weeks ago
Job Description
<p><strong>About the Role:</strong></p>
<p><span style="font-weight: 400;">Are you passionate about driving customer success? Addicted to solving problems? So are we. We are looking for a customer-driven problem solver at Sezzle. With a fun, genuine, and...
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<p><strong>About the Role:</strong></p>
<p><span style="font-weight: 400;">Are you passionate about driving customer success? Addicted to solving problems? So are we. We are looking for a customer-driven problem solver at Sezzle. With a fun, genuine, and empathetic voice, you will be troubleshooting and writing clear and concise instructions to solve questions about utilizing Sezzle. You have excellent written and verbal communication skills. You are dependable, resourceful, and get joy from going beyond to make customers successful.</span></p>
<p><strong>The Company:</strong></p>
<p class="p1">With a mission to financially empower the next generation, Sezzle is revolutionizing the shopping experience beyond payments, blending cutting-edge tech with seamless, interest-free installment plans that make shopping smarter and more accessible. We’re not just transforming payments; we’re redefining how people discover, interact with, and purchase the things they love while driving real impact on merchant sales through increased conversions and higher order values. As we continue to shape the future of fintech and retail, we’re building an innovative, dynamic team passionate about creating more than just a transaction but a truly unique shopping journey. If you’re excited about pushing boundaries in tech and delivering a game-changing experience for consumers and merchants alike, come join us at Sezzle and help create the future of shopping!</p>
<p><strong>Responsibilities:</strong></p>
<ul>
<li style="font-weight: 400;"><span style="font-weight: 400;">Provide clear, prompt, detailed, empathetic, and customer-oriented support to our consumers</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Showcase passion and connection with the nooks and crannies product </span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Assist customers to resolve basic to complex inquiries via email, live chat, and phone call</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Build a network of support and trust with our awesome customer support team!</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Work with customers to understand how they use Sezzle services, and provide valuable feedback to Product and Development teams</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Act as an advocate for our customers, report and act on observed areas for improvement in our product or processes</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Actively seek solutions to customer needs, communicate trends to leadership, and suggest innovative solutions on behalf of the customer - experience</span></li>
</ul>
<p><strong>Ideal Experience & Skills:</strong></p>
<ul>
<li style="font-weight: 400;"><span style="font-weight: 400;">Excellent communication and interpersonal skills</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Fluent in written and spoken English</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Proven success in a fast-paced support environment</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Exceptional verbal and written communication skills to provide clear, articulate and kind customer support in technical instructions via phone support, email, and live chat</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Able to efficiently manage multiple tasks at the same time and utilize personal judgment to take initiative</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Driven to dig into the details of a system or process to solve customer problems</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Displays a passion for what you do while upholding personal and corporate integrity</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Excitement to learn new technologies and help customers succeed</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">3+ years of customer support experience</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Email, phone and/or live chat experience dealing with complex issues, troubleshooting, and problem resolution, preferably with software</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Fluent in written and spoken English and Spanish (a third language is a pre)</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Bachelor’s degree or an equivalent combination of education and experience</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Zendesk, LiveAgent or Jira experience is a plus</span></li>
</ul>
<p><strong>About You:</strong></p>
<ul>
<li><strong>You have relentlessly high standards</strong> - many people may think your standards are unreasonably high. You are continually raising the bar and driving those around you to deliver great results. You make sure that defects do not get sent down the line and that problems are fixed so they stay fixed.</li>
<li><strong>You’re not bound by convention</strong> - your success—and much of the fun—lies in developing new ways to do things</li>
<li><strong>You need action</strong> - speed matters in business. Many decisions and actions are reversible and do not need extensive study. We value calculated risk-taking.</li>
<li><strong>You earn trust</strong> - you listen attentively, speak candidly, and treat others respectfully.</li>
<li><strong>You have backbone; disagree, then commit </strong>- you can respectfully challenge decisions when you disagree, even when doing so is uncomfortable or exhausting. You have conviction and are tenacious. You do not compromise for the sake of social cohesion. Once a decision is determined, you commit wholly.</li>
<li><strong>You deliver results </strong>- you focus on the key inputs and deliver them with the right quality and in a timely fashion. Despite setbacks, you rise to the occasion and never settle.</li>
</ul>
<div class="p-rich_text_section"><strong>Work Conditions</strong></div>
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<li data-stringify-indent="0" data-stringify-border="0">Remote, work-from-home
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<li data-stringify-indent="0" data-stringify-border="0">Must work from El Salvador, can't work outside of the country. </li>
</ul>
</li>
<li data-stringify-indent="0" data-stringify-border="0">3-4 training weeks</li>
<li data-stringify-indent="0" data-stringify-border="0">Full availability first 2 months, no vacations could be approved in this period</li>
<li data-stringify-indent="0" data-stringify-border="0">Fixed shift, based in Central Standard Time</li>
<li data-stringify-indent="0" data-stringify-border="0">Competitive salary, bonus structure, and benefits package
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<p><strong>What Makes Working at Sezzle Awesome:</strong></p>
<p>At Sezzle, we are more than just brilliant engineers, passionate data enthusiasts, out-of-the-box thinkers, and determined innovators. We believe in surrounding ourselves with only the best and the brightest individuals. Our culture is not defined by a certain set of perks designed to give the illusion of the traditional startup culture, but rather, it is the visible example living in every employee that we hire. </p>
<p>#Li-remote</p>
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