Job Type: Independent Contractor, Full-time
Work Schedule: Monday–Friday, 7 AM – 8 PM PST, and Saturday–Sunday, 8 AM – 5 PM PST (shifting schedule every month; must be open to working weekends and US holidays during peak seasons and special events)
Pearl works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU. Our clients have raised over $5B in aggregate and are backed by companies like OpenAI, a16z, and Founders Fund. They’re looking for the sharpest, hungriest candidates who they can consistently promote and work with over many years. Candidates we’ve hired have been flown out to the US and EU to work with their clients, and even promoted to roles that match folks onshore in the US.
Hear why we exist, what we believe in, and who we’re building for: WATCH HERE
Why Work with Us?
We’re not just another recruiting firm—we focus on placing candidates with exceptional US and EU founders who prioritize the long-term success of their team members. We also provide retention bonuses at 3, 6, 9, and 12 months, as well as community-driven benefits like an annual retreat.
As a Customer Success Representative, you will be the front line of customer engagement—ensuring every interaction leaves clients feeling valued and delighted. You’ll manage orders, resolve issues, and provide personalized recommendations, all while maintaining the brand’s high standards of service and attention to detail. This role is ideal for someone who thrives in fast-paced, high-touch customer service environments and has a passion for luxury, aesthetics, and creating memorable experiences.
Your Impact:
Your work will directly contribute to maintaining the business' reputation for excellence, fostering client loyalty, and increasing revenue through upsells and repeat business. You’ll play a key role in turning one-time buyers into lifelong customers.
1. Customer Relationship Management (40%)
2. Order Management & Coordination (30%)
3. Problem Resolution & Customer Advocacy (15%)
4. Revenue Growth & Upselling (10%)
5. Administrative & Reporting (5%)
Must-Have:
Nice-to-Have:
If you’re passionate about delivering exceptional customer experiences and want to work with one of the most respected floral brands in the industry, we’d love to hear from you. Apply now to join Pearl Talent and make every customer interaction bloom into a lasting relationship.