We are looking for a Developer Support Specialist to take an active role in supporting developers working with the Huawei Mobile Services (HMS) ecosystem. This role is focused on managing developer support tickets, troubleshooting, and providing proactive guidance rather than a technical, hands-on engineering position. You will work within the L1-L2 support process to ensure issues are resolved or escalated effectively, improve workflows, and contribute to enhancing the overall developer experience.
This is not a technical engineering role. The focus of this position is on process management, support, and developer guidance, rather than hands-on technical problem-solving. You will be expected to analyze and understand issues, provide non-technical solutions, and direct more complex issues to L2 support as needed. The role will focus on improving processes, documentation, and the overall developer experience within the HMS ecosystem.
Preferred Qualifications:
IT-Related Experience: Experience in an IT-related domain is a plus.
Mobile Applications and Android OS Knowledge: Familiarity with mobile applications and Android OS is a plus.