This position leads the Fraud Detection & Deterrence strategies for Policy, Billing & Payment Investigative verticals.
Lead strategic and operational fraud investigative programs across multiple verticals on a national scale. Deliver enterprise-level direction for fraud detection, prevention, and risk mitigation while overseeing investigations that may be confidential in nature spanning across customer policy, billing and payment, vendor activity, agent misconduct, internal and/or organized fraud. Manage a team including multiple managers responsible for discrete fraud verticals; drive innovation, cross-functional collaboration, and continuous improvement in detection, controls, and investigative capabilities. Partner closely with data science, analytics, legal, talent, compliance, technology, and business units to ensure fraud strategies minimize financial loss and reputational risk while aligning with enterprise risk management objectives.
Qualified candidates should have 5+ years' leadership experience in investigative, underwriting, or billing/finance teams, with strong analytical and communication skills. Experience collaborating across departments and with an entrepreneurial mindset is required. Candidates should be adaptable to change and ambiguity, able to research and analyze data leading to the generation of new ideas that enable the business we support to reach their goals. This leader will have demonstrated success in creating a high performing, fully supported and engaged culture where voice is celebrated and teams are focused on quality, development, accountability, effective communication, and operational efficiency.
Primary Responsibilities:
Strategic leadership
People leadership, team management & talent development
Fraud detection, intake oversight & confidential investigations
Investigation quality & integrity
Cross-functional collaboration & stakeholder engagement
Vendor management
Rapid response leadership & external agency coordination
Operational oversight & resource management
Governance, compliance & risk oversight
Reporting, analytics & performance metrics
Change management & continuous improvement
About Us
Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.
As a purpose-driven organization, Liberty Mutual is committed to fostering an environment where employees from all backgrounds can build long and meaningful careers. Through strong relationships, comprehensive benefits and continuous learning opportunities, we seek to create an environment where employees can succeed, both professionally and personally.
At Liberty Mutual, we believe progress happens when people feel secure. By providing protection for the unexpected and delivering it with care, we help people embrace today and confidently pursue tomorrow.
We are dedicated to fostering an inclusive environment where employees from all backgrounds can build long and meaningful careers. By actively seeking employee feedback and amplifying the voices of our seven Employee Resource Groups (ERGs), which are open to all, we create an environment where every individual can make a meaningful impact so we continue to meet the evolving needs of our customers.
We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits
Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.
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