Map and analyze customer journeys across retail, e-commerce, service, and digital touchpoints Support data-driven decision-making by extracting insights from CRM, WhatsApp, call center, and surveys Track customer satisfaction (CSAT), complaints, and experience gaps to drive continuous improvement...
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Map and analyze customer journeys across retail, e-commerce, service, and digital touchpoints
Support data-driven decision-making by extracting insights from CRM, WhatsApp, call center, and surveys
Track customer satisfaction (CSAT), complaints, and experience gaps to drive continuous improvement
Collaborate with teams across Retail, Service, E-Commerce, and Marketing to improve the full customer lifecycle
Help design and manage feedback tools and dashboards for visibility into customer experience trends
Be part of strategic CX initiatives that reshape how customers interact with our brand
Requirements
Graduate (0–2 years of experience) with background in Business, Marketing, Psychology, Design Thinking, or Analytics
Curious, empathetic, and eager to improve the way customers feel at every touchpoint
Strong with data analysis tools (Excel, Google Sheets, Power BI, or CRM systems)
Great communicator and team player who thrives in a collaborative environment
Passionate about building great experiences, not just solving complaints
