About Chanel
Chanel, a paragon of luxury and elegance, is a globally renowned fashion house with a rich heritage. As part of the esteemed Chanel brand, employees are immersed in an environment that celebrates creativity, innovation, and the highest standards of excellence. The company is committed to fostering an inclusive culture that nurtures personal growth and collective progress, valuing the unique perspectives and experiences each individual brings.
Responsibilities
- Achieve sales goals while adhering to exceptional customer service standards and supporting store management.
- Enhance the client experience by providing prompt, professional, and courteous service.
- Build genuine relationships with clients through thoughtful and consistent outreach.
- Manage repairs and maintain consistent follow-up with clients regarding repairs and alterations.
- Execute daily store operations, including opening and closing procedures.
- Ensure merchandising and cleanliness standards are maintained.
- Organize warehouse and wrapping areas.
- Process sales transactions and handle all payment methods.
- Assist with inventory and stock controls.
- Review reservations daily and follow up with clients.
- Maintain communication with clients regarding new collections, birthdays, and after-sales services.
- Support merchandise reception and labeling processes.
- Address client complaints and follow up on after-sales services.
- Ensure the client database is up to date.
Qualifications
- Fluency in both English and Spanish.
- Bachelor’s degree in Business, Sales, or a related field.
- Experience in the luxury retail market is a plus.
- Ability to build strong relationships with high-end customers.
- Adaptability to flexible shifts, including weekends and holidays.
Skills
- Strong client orientation and service mindset.
- Excellent communication and decision-making skills.
- Ability to work independently and as part of a team.
- Organizational and resourceful skills.
- Problem-solving abilities.
Experience Requirements
Experience in luxury retail or a similar environment is preferred.
Education Requirements
Bachelor’s degree in Business, Sales, or a related field.
Job Benefits
Opportunities for personal and professional growth, being at the forefront of style, and contributing to Chanel's brand image as the ultimate House of Luxury. Collaborative and inclusive team environment.
Chanel Culture
Chanel is dedicated to creating an inclusive culture that nurtures personal growth and collective progress. The company values the uniqueness of each individual, which enhances the diversity, complementarity, and effectiveness of its teams.
