SWOT Hospitality is looking to recruitFront Office Agentfor the Samos Verde M Gallery by Accor
Requirements
As a Front Office Agent your responsibilities include but are not limited to: Providing consistent excellent service to guests upon arrival, and during their stay, from check-in to checkout....
...
SWOT Hospitality is looking to recruit
Front Office Agent
for the Samos Verde M Gallery by Accor
Requirements
As a Front Office Agent your responsibilities include but are not limited to:
Providing consistent excellent service to guests upon arrival, and during their stay, from check-in to checkout.
Welcoming and registering guests expeditiously, providing information to them as needed, obtaining identification and credit/check approval as directed by hotel policy.
Verifying rate and departure date. Confirmation and modification of information required to complete the registration process as per hotel procedures.
Answering all guest questions accurately and resolving problems in a timely manner ensuring guest satisfaction. Authorizing revenue allowances as allowed by hotel policy.
Upselling guest rooms, food & beverage outlets if applicable and seasonal hotel promotions.
Making restaurant, transportation, and/or entertainment reservations for guests, plus other concierge services as requested and having thorough knowledge of hotel amenities, company, and local area & attractions.
Communication and cooperation with other hotel departments to maintain a high level of guest satisfaction.
Understanding of hotel history, services, facility information, and rates and packages
Qualifications
Degree in Hospitality or Travel & Tourism is highly desirable.
Prior solid work experience as a Front Office Agent or similar roles.
Thorough knowledge of the hospitality industry.
Customer-oriented and friendly personality.
Sound communication and administrative skills.
Excellent command of English language
Attention to detail and a structured way of working
Benefits
Dynamic, friendly and supportive working environment
Opportunities for career development within the company
Continuous training and development
Work with the best professionals in tourism industry
why SWOT…
We are leading Hospitality Management Company in Greece and an approved white flag operator of Hyatt, Marriot International, Accor Hotels, Hilton, Nikki Beach, Worldwide and IHG Hotels & Resorts.
We are laser focused on hospitality strategic and financial advisory with an impeccable trach record.
We will give you the opportunity to work with the best practitioners from Greek hospitality market.
We offer stability and career prospects in a transparent working environment.
We work with the best professionals in the tourism industry.
