Youtap is a global technology company delivering digital banking, payments, and customer engagement solutions across Asia-Pacific and Africa. We support financial institutions, retailers, and enterprises with secure, scalable, cloud-based platforms.
We are looking for a Head of Operations (Software) to lead our operations, people management, and delivery processes in Jakarta. This senior role requires strong operational leadership, HR experience, and a deep understanding of software development and engineering teams.
Note: You must be a resident of Indonesia or hold a Current Working Visa for Indonesia and speak and write in fluent English and Bahasa
Requirements
What You Will Do
- Lead daily operations for software development, QA, product, and support teams.
- Oversee HR functions including hiring, onboarding, performance reviews, and team development.
- Work closely with engineering teams to plan, prioritise, and track delivery goals.
- Ensure processes are followed and teams deliver high-quality, on-time output.
- Build, improve, and manage operational workflows and reporting structures.
- Identify performance gaps and implement improvements across teams.
- Manage office operations, team coordination, and cross-department activities.
- Act as the key communication bridge between Jakarta teams and international teams.
- Drive a strong, disciplined, and positive team culture.
What We Are Looking For
- 5+ years of experience in operational or HR leadership roles.
- Strong background in software development, engineering operations, or technical delivery.
- Proven experience managing staff and improving team performance.
- Understanding of agile or software development processes.
- Strong organisational, communication, and problem-solving skills.
- Able to work in a fast-paced environment with changing priorities.
- Good English communication skills (simple and clear).
- Experience in fintech, payments, or technology companies is a strong plus.
Benefits
Work with modern digital banking and payment technologies.
Be part of a growing global technology company.
Competitive salary and benefits.
Opportunities for leadership and professional growth.
Supportive and collaborative working environment.
