ABOUT US
Worth Ross Management Company is an award-winning industry leader, and a team of extraordinary people. We have the advantage of recruiting and retaining the best talent in the HOA management industry. Diversity and inclusion are the only paths that allows forward progress and our success as a company stems from that philosophy.
ABOUT THE ROLE
The WRMC Property Manager is a hands-on leadership position responsible for an assigned book of business and is responsible for operational, administrative, financial, human resources, maintenance, and security functions of one or more communities.
The Property Manager also provides exemplary service in a manner consistent with the values and mission of WRMC. This role ensures that properties are maintained and operated in accordance with company objectives and facilitates solutions to problems between communities and internal support staff, guided by precedent and working within the limits of established policies.
RESPONSIBILITIES:
- Provide management and leadership to WRMC properties within assigned region and book of business.
- Collaborate with Management to develop goals and communicate established goals.
- Ensure the goals and needs of the assigned region, company and its customers are consistently met
- Manage the functions of a team in different WRMC properties within a region while maintaining standards of excellence for processes, methods, and personnel.
- Manage the process improvement and quality control of property management functions to maximize productivity and ensure quality service is delivered.
- Provide leadership, direction, and assist in the investigation and resolution of internal and external problems and concerns.
- Partner with General Managers, WRMC Board of Directors, and other internal departments to develop and lead the introduction and integration of new programs, services, and initiatives.
- Interview, select, recommend, hire and train assigned team.
- Ensure proper staffing levels are in place at each site within the assigned book of business.
- Supervise hiring and management of direct employees.
- Complete performance evaluations of direct reports on an annual basis and provide leadership, counseling, and coaching, as necessary. Recommend personnel actions, promotions, transfers, terminations, or disciplinary measures.
- Attend Annual Budget, Board of Directors, and/or Special Meetings when needed.
- Assist with the transition of new accounts.
- Serve as a liaison between Home Office and Board of Director by maintaining open communication and professional relationships.
- Recommend and assist in managing the budget for the assigned book of business.
- Maintain awareness of changes in rules, statutes or regulations and communicate changes to team and Board of Directors, when applicable.
- Develop and implement WRMC Best Practices / Standard Operating Procedures on-site.
- Enforce WRMC policies and procedures.
- Evaluate properties that are under performing and implement strategies for improvement.
- Ensure personnel can meet the community’s goals and standards.
Requirements
- On call 24 hours a day, 7 days a week for emergency consultation in the event of incidents requiring management intervention
- A minimum of five (5) years of business or Property Management experience is required or an equivalent combination of education and experience.
- Strong customer service, communication, and interpersonal skills
- Effective written and verbal communication skills.
- Able to work under tight deadlines and use time effectively based on key priorities.
- Coaching and training abilities.
- Understanding of accounting principles is desired.
Worth Ross Management Company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Benefits
- Medical
- Dental
- Vision
- Short term disability (STD)
- Long term disability (LTD)
- Employee assistance program (EAP)
- Pet insurance
- Retirement
- Paid Time Off (PTO)
- 401K
