The Inside Technical Account Manager (iTAM) duties include quoting hardware and software, compiling and sending agreements and scopes of work for electronic signature, receiving and processing hardware and inventory. They also work closely with internal teams and our clients to determine their product needs and ensure that the right products are delivered on time. In addition, iTAMs manage and reconcile inventory in multiple locations. They work with Outside Technical Account Managers (oTAM) to ensure the highest level of client satisfaction; building and maintaining strong working relationships and helping to manage accounts efficiently and effectively.
General Purpose: Assists the oTAM in the maintenance of client health through service delivery, planning and execution, client satisfaction, emphasis on prevention and consultative advice and management of support services of assigned Managed Services accounts.
Across client base:
Associate’s or Bachelor’s Degree in a related field from an accredited university or college or equivalent experience
Valued but Not Required Skills and Experience: