About Sephora
Sephora, a leading brand in the luxury cosmetics industry, is part of the LVMH Moët Hennessy Louis Vuitton conglomerate, renowned for its commitment to innovation and excellence. As an employer, Sephora offers a dynamic and international work environment, fostering creativity and collaboration across its global operations.
Responsibilities
- Oversee and ensure the smooth operation of retail IT systems, including POS solutions and in-store digital tools.
- Manage IT support for stores and headquarters, ensuring minimal downtime and high service quality.
- Supervise local IT service providers and monitor SLAs and performance KPIs.
- Lead or support the deployment of IT projects, including store openings and digital tool rollouts.
- Coordinate system testing, user training, and post-go-live support.
- Oversee application and infrastructure maintenance for stores and offices.
- Manage local IT budgets and supervise local IT vendors and hardware suppliers.
- Lead and mentor local IT staff to ensure high performance.
- Build effective communication bridges between business stakeholders and IT teams.
Qualifications
- Master’s degree in Information Systems, Computer Science, or related field.
- Minimum 5 years of experience in IT management within retail, FMCG, or consumer-facing industries.
- Fluent in English.
Skills
- Strong project management skills with a track record of delivering cross-functional initiatives.
- Excellent stakeholder management, analytical, and communication skills.
- Solid knowledge of store technology, payment systems, and fiscal environments.
Experience Requirements
Minimum 5 years of experience in IT management within retail, FMCG, or consumer-facing industries.
Education Requirements
Master’s degree in Information Systems, Computer Science, or related field.
Job Benefits
The position offers a B2B contract, hybrid work system with three days in the office and two days remote, and a wide range of company benefits available through a cafeteria system. Additionally, the role provides opportunities for international cooperation and career growth within the EME region.
Sephora Culture
Sephora fosters an open communication culture with a focus on international cooperation, particularly between Poland, the Czech Republic, and France. The company promotes a hybrid work environment, balancing office presence with remote work flexibility.
