San Juan, San Juan-Laventille Regional Corporation, Trinidad and Tobago
Other
Posted 1 month ago
Job Description
Provide first-level technical support to employees, addressing hardware and software issues. Assist in troubleshooting network, printer, and internet connectivity problems. Help set up new workstations and install software. Assist with inventory management of IT assets, including computers, laptop...
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Provide first-level technical support to employees, addressing hardware and software issues.
Assist in troubleshooting network, printer, and internet connectivity problems.
Help set up new workstations and install software.
Assist with inventory management of IT assets, including computers, laptops, and accessories.
Support the IT Manager in performing routine maintenance on Company hardware.
Help with the deployment and configuration of software applications.
Assist in basic network administration tasks under supervision.
Support the implementation of security protocols, such as password resets and user access management.
Monitor system performance and report any issues to senior IT staff.
Create and update IT documentation, including user guides and troubleshooting manuals.
Assist with special projects as assigned by the IT team, such as system upgrades or hardware rollouts.
Collaborate with other departments to understand their IT needs and help with solutions.
Carry out other duties and responsibilities that may be assigned to the position from time to time
Requirements
A Bachelor's degree or Associate's degree in Information Technology, Computer Science, or a related field.
Must have a minimum of of 1 years working experience in IT
Must have prior experience in a help desk or technical support role is preferred.
Proven ability to provide technical support and troubleshoot common IT issues.
Strong knowledge of computer hardware, software, and operating systems (e.g., Windows 10/11, macOS).
Experience with network fundamentals and security best practices.
Relevant certifications (e.g., CompTIA A+, Network+) are a plus
Familiarity with Microsoft Office Suite (Word, Excel, PowerPoint) or Google Workspace.
