We are looking for an IT Support Engineer who enjoys solving problems, helping people, and keeping systems running smoothly. You will support our server infrastructure, networks, end-user systems, applications, and collaboration services. This role needs someone who is hands-on, organized, and communicates well.
The ideal person is calm in busy situations, learns fast, and works with ownership.
1. Server Support• Monitor and review HP server logs.
• Review Windows Event Viewer for alerts.
• Verify daily backup completion.
• Monitor Active Directory replication and DNS health.
• Familiar with Windows Server 2016 / 2019 / 2022.
Basic – Should understand server components and alerts. Can do first-level troubleshooting and escalate when needed.2. Network Support• Configure and troubleshoot HP and Cisco network switches.
• Manage VLAN assignments and switch port configurations.
• Work with Aruba Access Controllers (SSID, VLAN mapping, authentication).
• Check branch connectivity and Site-to-Site VPN status.
• Review device status, bandwidth, PoE, and link issues.
Above Basic – Comfortable handling VLANs, switches, and wireless controller settings. Able to solve most connectivity issues independently.
3. System & Directory Services / Mail• Manage AD users, groups, and GPOs.
• Manage Windows Print Server and resolve queue issues.
• Manage Office 365 users, mailboxes, and licenses.
• Troubleshoot access to shared folders and mapped drives.
• Resolve OneDrive and SharePoint sync issues.
Above Basic – Can work independently on user management, access, and Office 365 issues.
4. End-User Support & Applications• Troubleshoot Windows 10/11 issues.
• Resolve MS Office / application / driver / desktop profile issues.
• Support ERP and CRM access issues.
• Check and fix Avaya IP phone setup and issues.
• Manage endpoint alerts and isolation cases.
• Provide remote support through AnyDesk or TeamViewer.
• Log issues and follow up until resolved.
Strong – Should show excellent troubleshooting skills and quick response. Communicates clearly while resolving issues.
5. Process & Documentation• Maintain IT documentation and asset inventory.
• Follow escalation procedures.
• Communicate clearly with users and management.
• Maintain data confidentiality and accountability.
Strong – Works with structure, ownership, and reliability.
We value people who take responsibility, stay curious, and care about doing things well.