We are growing! We are currently looking to hire an IT Support Specialist for our office in Tunisia where you will be based. The person will be expected to work on China Standard Time Zone to ensure coverage and support for our teams in the APAC region.
Who we are
Founded in 2006, our story started with two entrepreneurs. Today, we’re proud to be a global business. From Shanghai to Paris, we have 12 offices and operate across four continents in 70 countries. We are home to over 250 professionals from around the world, working together to serve more than 230 luxury clients.
At CXG, we love to evolve, elevate, and transform experiences while bringing brand promises to life. We offer strategic solutions that impact performance and elevate the customer experience of some of the world’s most iconic premium and luxury brands.
What you will be doing
The role requires performing advanced computer systems support work in a help desk setting. Work involves coordinating and/or providing the first-line assistance for operational problems of the company systems/applications.
Here, passion, integrity and a “can-do” attitude are always top of mind. Your daily tasks will involve:
- Provide timely and high-quality L1 and L2 Support including setup production environment for our clients and internal staff.
- Perform data testing and end to end testing.
- Train and educate the internal team (CSMs/ OP / new IT team joiners) on the digital products and the procedures we work with.
- Lead / participate in the onboarding meetings for CXG clients’ users.
- Able to understand and analyze the functional, performance, UI and technical issues raised by customers about out main digital products.
- Able to prioritize logged tickets based on Business Impact.
- Familiar with JavaScript, HTML, CSS and REST APIs
- Should be proactive in coordinating and communicating with Business/Development/QA to get issues resolved within the stipulated timeframe.
- Have the ability to understand business from customer perspective and help in expediting the process for better customer satisfaction.
- Liaise with other teams within and outside the Digital unit to negotiate dependencies
- Works under minimal supervision, with considerable latitude for the use of initiative and independent judgment.
Requirements
What you will bring along
- Bachelor’s or above in Information Technology, Computer Science, or a related field
- Strong English written and oral communication and interpersonal skills
- Strong sense of customer service
- Expertise in JavaScript, HTML, CSS and REST APIs
- Strong computer literacy
- Working knowledge of applications being implemented
- Works well with others in an integrated team environment
- Fast and independent learner
- Intercultural competence
- Self-motivated and a problem solver
- A sense of personal ownership of the applications, and the drive to keep customers well satisfied with the level of support they receive
Our work is exciting, and every single day is different. Come and join us!
