This is a technical role within Lenovo’s Premier Technical Support team. Within this role, you will be delivering best-in-class assistance to Lenovo’s Premier Support customers. Lenovo is a leading name in global technology & communication systems; being a leader in their field. If you’re fluent in German & comfortable with communication in English, passionate about customer service and technical support, this might be an opportunity you have been waiting for!
What's your mission?
You will perform complete troubleshooting to fully diagnose reported problems within the client product portfolio (notebooks, desktops & tablets). With the support of a Team leader, you will be looking after the cases end-to-end with top-notch case handling, paying attention to customer communication throughout the whole process. You will learn how to become one of our expert troubleshooters to be able to quickly resolve any hardware or software difficulties.
Day-to-Day Tasks?
What do we look for?
What we offer:
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About us!
At CPM, we believe in fostering a culture of care, curiosity, and achieving together. This isn't just a slogan – it's reflected in the incredible opportunities we offer, how we do our work and the way we interact among each other, with customers and clients.
CPM International believes in creating an open workplace, celebrating diversity in all forms, including gender, race, religion, disabilities, and sexual orientation. We are committed to providing equal opportunities and ensuring everyone feels included from the very start of their journey within CPM.
#WeCare #WeAreCurious #WeAchieveTogether