Job Title Level 1 Incident Manager
Location Birmingham
Corporate Title Associate
In Market Data Services Team, we are responsible for the Global Infrastructure that delivers Real-Time The Global Incident Management (GIM) function plays a crucial role in ensuring that service impacting Production IT Incidents are managed consistently and effectively, adhering to established processes and procedures. The primary objective is to restore production services swiftly and efficiently, minimising disruption to the business and mitigating any potential reputational, financial, or regulatory impacts.
The Level 1 Incident Manager will form part of 24x7 Global Incident Management function via the ‘Follow the Sun principle and is responsible for ensuring that impacting and non-impacting Production IT Incidents are managed consistently and effectively, adhering to established processes and procedures.
What we’ll offer you
Hybrid Working
We understand that employee expectations and preferences are changing. We have implemented a Hybrid Working Model that enables eligible employees to work remotely for a part of their working time and reach a working pattern that works for them.
You can expect:
Your key responsibilities
Your skills and experience
How we’ll support you
Please note the expected salary for some roles may be below the minimum level requirements to support candidates who require a Skilled Worker visa to work in the UK. Should you already have a Skilled Worker visa and are identified for a role, we can discuss and support you with the process
About us
Deutsche Bank is the leading German bank with strong European roots and a global network. Click here to see what we do.
Deutsche Bank in the UK is proud to have been named in The Times Top 50 Employers for Gender Equality 2024 for five consecutive years. Additionally, we have been awarded a Gold Award from Stonewall and named in their Top 100 Employers 2024 for our work supporting LGBTQ+ inclusion.
We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.
Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.
We welcome applications from all people and promote a positive, fair and inclusive work environment.