The Zebra, named a Best Place to Work in Austin four years running, is revolutionizing how connected consumers research and shop for insurance. We intentionally strive to build diverse teams that feel inclusive for all. Our motto is "All Stripes Welcome," and we put that into practice by valuing both traditional and non-conventional backgrounds and perspectives. Our Zeebs are passionate about learning, growing, & working together to tackle exciting problems.
The Zebra is looking for hard-working, motivated professionals to join our lively call center and tight-knit team. You’ll be the first point of contact for our customers shopping for insurance on the nation’s leading insurance comparison site. Your role will be to turn insurance shoppers into long-term customers and brand champions of The Zebra.
This is a full-time 40 hours/week position. With our growing Agency, hours are always subject to change.
Our agents start off 100% remote. Every licensed employee must conduct business from their primary residence in Texas. All new hires will need to relocate to Texas by the time of their start date.
This is an hourly position with a rate of $19.00 per hour.
Most of our agents make between $45K–$60K in their first year thanks to our uncapped incentive structure—and some of our top, more experienced agents even make $85K+!
Build rapport with customers over the phone to understand their insurance needs
Educate customers on a variety of insurance products (auto, home, renters, etc.) and explain coverage options in clear, accessible language
Match customers with personalized insurance solutions that meet their needs and budget
Manage a pipeline of leads, follow up on quotes, and close sales to meet or exceed monthly performance goals
Navigate multiple systems and tools to quote policies and document interactions accurately
Maintain active licenses and certifications as required
Provide exceptional service throughout the customer journey, including policy changes and renewals through multiple carriers
Stay up to date on industry changes, product offerings, and compliance standards
One year of high-volume call center experience and a motivated, positive, and solution-oriented attitude
Adaptability: You thrive in a fast-paced flexible environment and love talking with people
Coach-ability: You take feedback well and implement it as needed to improve your approach
Excellent communication and listening skills with a customer-first mindset
Value self-awareness, intellectual integrity, judgment, emotional intelligence
Recruiter Screen: 30 min phone call to discuss your background and the role.
Team Interview: 45 minutes via Zoom to run through an in-depth call center interview.
Final Interview: 20 minutes via Zoom to review career growth & any follow-up questions.
Inclusive and healthy environments are crafted intentionally. All of our employees can join and participate in (or create your own!) Employee Resource Groups. Here are some other wonderful perks of working here:
Competitive Compensation & Stock Option Offering
Health, Dental, Vision & Disability Coverages
Fertility support through Carrot
Unlimited PTO (paid time off)+ flexibility to enjoy it
Paid Parental Leave Program
Join a team that truly lives their values (outside of the office. Cliche, we know… but we really mean it)
The Zebra is the nation’s leading, independent insurance comparison site. With our dynamic, real-time quote comparison tool, consumers can identify insurance companies with the coverage, service level, and pricing to suit their unique needs. Headquartered in Austin, Texas, The Zebra has sought to bring transparency and simplicity to insurance shopping since 2012 -- it's “insurance in black and white.”
We've garnered attention and investment of some of the nation’s top venture capitalists. Check out all of our awards & recognition!
Our core mantra is "All Stripes Welcome." As part of our dedication to maintaining an inclusive and diverse workforce, we provide equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability or genetics. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform core job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation!