Open to All Planning Professionals
Do you have a background in planning, scheduling, coordination, or data analysis? Whether your experience is in transport, events, manufacturing, retail, or general operations—if you’re organised, analytical, and a confident communicator, we want to hear from you.
At Leader Online, we’re not just looking for people from traditional transport planning backgrounds—we’re looking for brilliant organisers with the potential to drive efficient, high-quality service.
Why Join Leader Online?
We’re a fast-growing ecommerce business in home improvement and interiors, with strong values rooted in care, teamwork, and a customer-first mindset. We’ll support your growth, value your ideas, and offer a dynamic environment where your skills will make a daily impact.
Purpose of the Role
As a Logistics & Delivery Planning Coordinator, you’ll play a vital role in planning daily customer deliveries across the UK. Using routing software and working closely with warehouse, customer service, and fleet teams, you’ll make sure our operations run smoothly and customers get a great experience—every time.
Requirements
Key Responsibilities
Delivery & Route Planning
- Build and optimise delivery routes using OptimoRoute and other planning tools.
- Balance delivery volume with vehicle capacity to maximise efficiency and service.
- Coordinate delivery bookings, updates, and re-plans with customers.
Data, Systems & Reporting
- Use TMS, WMS, spreadsheets, and internal systems to process orders and update delivery progress.
- Track delivery performance, stock visibility, and route history for continuous improvement.
Customer Communication
- Confirm deliveries, update customers about changes, and resolve access or delivery issues.
- Collaborate with internal teams on queries, claims, or service escalations.
Team Collaboration
- Liaise daily with warehouse, purchasing, and customer support to align planning with fulfilment.
- Communicate route details and customer notes to internal drivers and 3PL providers.
Health, Safety & Quality
- Follow site safety procedures and report risks or equipment issues promptly.
- Contribute to a clean, safe, and organised workspace.
What We’re Looking For
Skills & Experience
- Experience in planning, scheduling, or operations coordination—from any industry.
- Strong IT skills—especially Excel, email, and digital systems.
- Excellent organisational, communication, and problem-solving abilities.
- Ability to manage pressure and multitask effectively.
Desirable (But Not Essential)
- Familiarity with transport systems like TMS, WMS, or routing software.
What Success Looks Like
- Reliable, efficient route planning that supports On-Time In-Full (OTIF) performance.
- Clear, friendly communication with customers and colleagues.
- An eye for improving workflows and spotting time or cost-saving opportunities.
Benefits
What We Offer:
- Competitive pay and benefits
- Growth opportunities and career development
- Fun, fast-paced team environment
- Chance to drive customer loyalty in a leading UK ecommerce retailer
- 22 days holiday per year, together with bank holidays, and a scheme to enable employees to purchase an additional 3 days holiday from the Company, or sell back 2 days of holiday to the Company;
- Length of Service holiday awards: 1 extra day for every 3 years service;
- Salary sacrifice pension scheme with employer contributions of 3% in line with current statutory requirements;
- Salary sacrifice Cycle-to-work scheme;
- Staff discounts on the Leader product range;
- Subsidised gym membership;
- Employee Assistance Programme, Access to Wellbeing Advice & Counselling
- Employee Referral Bonus
- Salary: £12.50ph
