Epworth HealthCare is Victoria’s largest not-for-profit private health care group, renowned for excellence in diagnosis, treatment, care and rehabilitation. Epworth is an innovator in Australia’s health system, embracing the latest in evidence-based medicine to pioneer treatments and services for our patients.
Our values and purpose define Epworth's approach and delivery. We pride ourselves on communicating and delivering them in a real and meaningful way. Every Patient Matters.
The Health Information Services (HIS) department is seeking a highly motivated and excellent communicator to join our Medical Record Access Team on a permanent full-time basis, working our operational business hours from 8:00am to 4:06pm, Monday through to Friday, located at our Richmond campus. Please note, you will be required to work onsite in this position, there is no capability to support working from home in this role.
As a Medical Record Access Officer, you will be the first point of contact for anyone wishing to seek access to Epworth HealthCare patient medical records, responding to telephone calls and emails received on a daily basis from various stakeholders including patients, family members, law firms, police, courts, insurers, WorkCover and other third parties. You will provide information to individuals regarding the process involved for seeking access and the fees, and assist them with any questions they have. You will assess every request that is received by us, and diligently check that the appropriate authority has been provided before seeing each application through the different stages, including generating invoices, receipting payments, preparing letters, photocopying paper-based patient records, exporting digital records, collating, releasing and finalising each request. All requests must be managed in accordance with the Health Records Act 2001, and the Privacy Act 1988 and released within the legislated timeframes. During periods of low activity, you may be required to assist with other responsibilities including scanning of patient records, reception duties, or on ward rounds to collect patient records of discharged patients
Responsibilities:
To be successful in this role…
You will have:
Desirable:
Position Description Inherent Requirements
We will review applications as we receive them.
About Richmond Epworth Richmond is a rapidly growing, fast-paced and dynamic teaching hospital where you will work alongside top-flight practitioners in all areas. You will challenge your skills, broaden your experience and grow your expertise through exposure to a wide range of clinical specialties, treatment options and the latest in technology. Epworth will support you to provide the best possible care to our patients by continually investing in your education, better facilities and technologies
At Epworth, it’s a community. It’s the sense of belonging and being part of an organisation that puts the patient in the centre of all that is done. In addition to this, you will have access to:
At Epworth, we care.
We care about our patients and we care about our people. We care about keeping everyone safe. We care about valuing and empowering our people, and growing careers. And we care about giving our people support and flexibility to thrive, and contribute to our communities.
Enquire / Apply for this Position
Sound interesting? To apply, click the I'm Interested button now and attach your CV and cover letter.
For more information, refer to the attached position description or contact Epworth Talent on (03) 9426 0606.
It is a condition of employment with Epworth HealthCare, subject to reasonable exemptions, that you have had an annual Influenza vaccination, where this is required under Epworth policy.
As a child safe organisation, all successful applicants are required to satisfactorily clear a National Police Check (conducted by Epworth) and may be required to hold a valid employee Working with Children Check (provided by you).
At Epworth, we believe inclusion and diversity are essential to our culture and values. We focus on fairness and opportunity for all – across race, ability, ethnicity, gender, age, sexuality, cultures and beliefs – that reflect the communities we work in. At Epworth, we care.