About Dialectica
Dialectica is a leading B2B information services firm that serves the world's top consulting, investment and largest corporate businesses, by enabling them to gather real-time information and insights from industry experts across various markets, industries, and regions.
Driven by our mission to achieve unparalleled customer recognition, we are developing the most trusted and innovative knowledge-sharing platform in the world.
Dialectica has been recognized as one of Europe’s fastest-growing companies by the Financial Times for 5 years in a row, a Top Employer for Recent Graduates by The Career Directory in Canada and a Best Workplace.
We believe in supporting our people to do their best work and grow, and building a dynamic, empowering, and respectful workplace is core to our purpose: Accelerate the shift to a prosperous society by empowering better decision-making.
For more information, visit dialecticanet.io
About the role
This key role is responsible for overseeing our IT infrastructure and ensuring optimal performance, while maintaining security standards which align with our business needs and surpass industry requirements. Deliverables will include managing email services and end users’ devices, providing IT support, enhancing IT systems, and maintaining documentation.
Your expertise will contribute to the continuous improvement of our IT services and the effective management of our resources. You will be part of a dynamic team where collaboration and teamwork are crucial and providing support and mentorship to less experienced team members level-up is profoundly beneficial to the team's success.
What You'll do
- Manage and optimize our networks, servers, and technology tools to ensure peak performance and business continuity.
- Install, configure, and upgrade new hardware and software to support our company's needs.
- Quickly diagnose and resolve technical issues and outages to minimize downtime.
- Implement and enforce security protocols to proactively protect our systems from threats.
- Onboard new employees and manage user accounts and access permissions across our systems.
- Create and maintain an internal wiki with technical documentation, manuals, and IT policies.
- Handle data backup and archiving and document all IT processes.
- Drive continuous improvement by staying current with the latest advancements in IT administration.
Requirements
- A minimum of 3-4 years of experience as a System IT Administrator, IT Helpdesk, IT Administrator Analyst or in a similar role.
- Extensive experience with IT systems, networks, and related technologies.
- Solid knowledge of best practices in IT administration and system security.
- Proven proficiency in Google Services Administration.
- Exceptional leadership, organizational, and time management skills.
- Excellent problem-solving abilities and a resourceful approach to challenges.
- Outstanding interpersonal and communication skills.
- Knowledge of system security (e.g. Antivirus, F/W) and data backup/recovery is a plus
- Google Workspace Administration
- Atlassian tool administration knowledge on JIRA and Confluence is a plus
- Technological certifications required. Bachelor's certifications are a plus.
- Fluency in English is mandatory
Based on values we are looking for someone with the following traits:
- Aiming to deliver unprecedented value
- Strong sense of caring for their teams, to provide guidance and support
- Act as culture and brand ambassadors for Dialectica
- Seeking support and guidance to achieve mastery and great quality results
- Having ownership of their responsibilities and not being afraid of getting things done
- Turning problems into opportunities
- Being open and honest with their team and themselves
- Constantly improving through self-learning and knowledge sharing
Benefits
- Competitive compensation package.
- Private medical & life insurance.
- Learning and development opportunities.
- Reward and recognition programs.
- Company sponsored team-bonding events.
- Weekly health and wellness activities (e.g. basketball, football, yoga, running).
- Free snacks and beverages.
- Entrepreneurial culture and amazing coworkers!
About the Tech Team
Technology powers everything we do at Dialectica – from communicating with clients and finding the most relevant expert profiles in just a few minutes to indexing and categorizing thousands of pieces of information every day. To do so, we are building our own proprietary web application that automates and optimizes the delivery of our market leading services.
