As the Operations Lead, you will be responsible for overseeing daily financial reporting that provides a real-time pulse on the business. This includes generating and analyzing updates on Net Gaming Revenue (NGR), customer deposits and withdrawals, active player counts, and daily sign-ups, as well as tracking game functionality metrics such as uptime, error rates, and session performance. You'll be expected to flag anomalies, identify trends, and deliver concise reports to leadership that distill performance by segment, geography, and product. Your reporting will also capture the impact of promotions, VIP activity, and churn, offering both quantitative data and qualitative insights to guide product, marketing, and risk decisions.
Responsibilities:
Customer Service & CRM:
VIP & Loyalty:
Fraud & Risk Management:
Tech Integrations & Back Office:
Team Leadership:
Base salary plus performance bonuses
Paid time off