This position is an integral part of the Service department and assists both the sales and service departments with customer service. The Orientation Specialist handles all RV orientation walk-throughs and advises customers with additional accessories to enhance their camping experience.
Responsibilities:
- Works closely with the Service and Sales Managers with scheduling sold RVs for final delivery.
- Takes the purchaser on a final tour of RV by demonstrating use of equipment & components.
- Reviews the inspection checklist with the purchaser.
- Ensures that required documentation is complete and in compliance with regulations and standards.
- Recommends RV products, accessories, and services that will enhance our client's RVing experience.
- Ensures all correct parts have been charged and if necessary re-priced.
- Keeps abreast of all factories recalls and announcements.
- Maintains all service and client records as required by the warrantor.
- Periodically checks on the progress of the RV pre-delivery inspection throughout the day. Promptly updates the Client regarding any changes in the readiness of the RV time.
- Complies with and enforces all safety policies and procedures.
- Attends all staff meetings, trainings, and educational classes as required.
- Continually learns about product updates, features, accessories to better assist customer needs.
- Establishes personal goals that are consistent with the dealership’s standards of productivity and devise a strategy to meet those goals
- Maintains an Excellent CSI (Customer Satisfaction Index) - a MUST!!
Requirements
- Organized and friendly personality
- Time management skills
- Fantastic communication skills with your customers
- Professional, well-groomed personal appearance.
- Clean driving record
- Pleasant/friendly demeanor and an outgoing personality.
- Excellent communication, customer service, and problem-solving skills, including the ability to maintain composure under stress.
- Above average Microsoft Office and internet skills.
- Ability to sit and stand for extended periods of time.
- Able to lift up to 25 pounds.
- Willingness to learn.
- A desire to work in a performance-based environment.
- Ability to multi-task and assume additional tasks as assigned.
- Must pass a background check
Benefits
- Excellent Health, Dental and Vision Benefits
- 401K Retirement Plan with Company Match
- Paid Holidays
- Personal Time Off
- Paid Uniform Service
- Advancement Opportunities
- Relocation Opportunities
Full-Time
Monday-Friday & some Saturdays
Pay includes an hourly rate and a monthly work bonus
About Our Company:
Pete’s RV Center is a family owned business that has been keeping New England, Northern New York, Mid-West and Southern families enjoying the great outdoors since 1952. As the #1 RV dealership in New England, we take great pride in all of our locations. The Pete's RV dealer group consists of dealerships in the great states of Vermont, Connecticut, Massachusetts, Pennsylvania, Indiana, and Virginia! We are a growing company that values it's employees and their contributions in making us successful in today's ultra competitive marketplace.
