Etraveli Group is the globally leading company for tech solutions and fulfillment capabilities for online sales of flights. We are here to solve complexity, by connecting millions of flights and travelers across the globe, from search and selection to trip and beyond. We hold consumer online travel agency brands like Mytrip, GoToGate & Flight Network and serve Booking.com with flights. Etraveli Group has also established strategic partnerships with companies like Skyscanner, Google Flights, TUI, etc.
Every day we strive to make the world smaller for our customers and bigger for our people. Our diverse team of more than 3000 passionate professionals is what makes us the industry’s tech wonder and the best in the world at what we do. Our major offices are in Sweden (HQ), Greece, India, Canada, Poland and Uruguay.
We are looking for a Governance & Performance Analyst to join our team.
The role can be based in Stockholm or Uppsala.
About the role
This role provides the core performance foundation and governance control for our provider relationships, serving as the vital bridge that converts data into business action and organizational strategy. You will be responsible for driving transparency and accountability by building predictive forecasts and owning benchmarking efforts, providing the necessary context and foresight to guide informed discussions and actionable plans. By consolidating performance metrics and managing compliance, you directly enable effective, data-driven decisions and ensure the necessary alignment across the provider ecosystem.
Key Responsibilities:
Performance Analysis & Strategic Insights: Identify key trends, risks, and opportunities within provider performance data. Generate insights that inform strategic decisions and strengthen provider relationships.
Financial Reconciliation & Alignment: Own the end-to-end reconciliation of provider invoices, performance-based payments, and credits against contracts and SLAs. Flag discrepancies, propose corrective actions, and ensure alignment with strategic objectives.
Contract Follow-up & Compliance: Track, interpret, and translate complex provider agreements into actionable operational steps, ensuring compliance with contracts and generating strategic insights to guide provider performance and decision-making.
Forecasting & Scenario Planning: Build and maintain forward-looking forecasts and scenario simulations. Anticipate performance trends, risks, and resource needs to support proactive decision-making and planning.
Benchmarking & Contextual Analysis: Take ownership for benchmarking by comparing provider performance internally and externally, providing context to guide strategic discussions.
Risk Identification & Proactive Management: Detect trends, emerging issues, and opportunities, providing recommendations that enable stakeholders to proactively manage risks and optimize provider outcomes.
Governance Enablement: Assist in preparing materials, tracking critical action items, and coordinating follow-ups to ensure governance forums run smoothly, are outcome-driven, and support cross-functional alignment.
Data Consolidation & Reporting: Collect, integrate, and report performance metrics, KPIs, and SLA compliance to provide actionable insights for informed decision-making.
Nice to have:
Working at Etraveli Group means working at a fast-growing company with high ambitions in becoming the number one Online travel agency worldwide. The culture at the company embraces complexity and we like to keep the entrepreneurial spirit even as we grow into being a larger company.
We also offer: