The Portfolio Delivery Manager is responsible for the end-to-end delivery process of projects and programmes for the product pillar and the overall success and efficiency of Project Management delivery to NEC Public Safety customers. This role is responsible for ensuring Projects, within the Public Safety portfolio, meets the agreed budget, time, and quality criteria.
Leading a team of Programme and Project Managers resource management and optimising utilisation forms a significant part of this role and the role is responsible for ensuring the appropriate trained and skilled resources are aligned to meet business needs.
The Portfolio Delivery Manager will work from Chippenham and Nottingham but as the team has staff working across several UK locations, regular travel to and working at these sites will be required based on business need. Travel for Customer/Supplier meetings as and when required, will also be key to the success of this role.
Responsible for the overall success and efficiency of the Project Management delivery process:
- Delivery Strategy: Develop and execute the overall project and programme delivery strategy. Define the delivery approach, methodologies, and best practices to ensure efficient and effective product delivery.
- Projects & Programme Management: Manage the portfolio of projects and programmes, including resource allocation, prioritisation, and scheduling. Ensure that projects are delivered on time, within budget, and meet quality standards.
- New Opportunities: Collaborate with the sales and business development teams to assess and estimate the resources, time, and effort required to deliver new opportunities. Provide insights and expertise to ensure accurate and competitive pricing, considering factors such as project scope, deliverables, and complexity.
- Customer Relationship Management: Act as an escalation point of contact for customers during the delivery process. Manage customer expectations, address concerns, and ensure a prominent level of customer satisfaction throughout the product delivery lifecycle.
- Stakeholder Management: Build and maintain strong relationships with internal stakeholders, such as product managers, development teams, and executives. Collaborate with stakeholders to define project goals, requirements, and success criteria.
- Vendor Management: Oversee management of third-party providers, including vendors, subcontractors, and partners. Maintain relationships, negotiate contracts, and monitor performance of third-party providers to ensure successful delivery of projects and services.
- Risk and Issue Management: Identify and assess potential risks and issues related to project delivery for all projects. Develop risk mitigation strategies and contingency plans. Proactively manage and resolve issues to minimise impact on project timelines and deliverables.
- Resource Management: Ensure appropriate allocation of resources, including human resources, infrastructure, and budget. Monitor resource utilisation, identify bottlenecks, and take necessary actions to optimise resource allocation and productivity.
- Team Management: Lead and manage a team of project and programme managers. Provide guidance, mentorship, and support to the team members, fostering their growth and productivity.
- Quality Assurance: Establish and enforce quality assurance processes and standards to ensure high quality delivery of products. Implement quality control measures, conduct regular audits, and track performance metrics to drive continuous improvement.
- Collaboration and Communication: Foster collaboration and effective communication among cross-functional teams involved in product delivery. Facilitate clear and timely communication of project updates, risks, and milestones to stakeholders, team members, and customers.
- Continuous Improvement: Drive continuous improvement initiatives within the delivery organisation. Collect feedback, analyse project performance, identify areas for improvement, and implement process enhancements to increase efficiency and customer satisfaction
Customer Escalation Management
- Customer Relationship Management: Act as an escalation point of contact for customers during the delivery process. Manage customer expectations, address concerns, and ensure a prominent level of customer satisfaction throughout the product delivery lifecycle.
- Formulates remediation plans where necessary (Continuous Service Improvement Plans)
Works to NEC Values and Expectations
- The role holder is expected to fully embrace NEC Values and demonstrate high performance leadership behaviour.
- Experience of operating and influencing at a senior level
- Experience of managing implementations and projects in a multi-disciplined team across several geographic locations
- Knowledge and delivery experience in Public Safety
- Experience of delivering process optimization, efficiency gains, and improved customer outcomes.
- Experience of implementing standardised methodologies and frameworks to ensure consistent and effective service delivery.
- Experience of communicating effectively with customers and internal stakeholders.
- Strong problem solving and analysis skills
- Excellent Communicator – Personal and Presentation Skills
- Strong Leadership skills
- Project Management expertise
- Planning
- Influencing Skills
- Negotiating Skills
- Strong Commercial / finance understanding
- Conflict Resolution
We pride ourselves in offering an excellent benefits package, including an above average pension scheme. When you join the team at NEC Software Solutions, you are provided with the following:
- 25 days paid holiday with the option to buy/sell
- 4 x basic salary life assurance cover (with the option to increase cover at an additional cost)
- A Group Pension Plan
- A selection of flexible benefits to suit your individual needs
OTHER INFORMATION
- Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required.
- All offers are subject to satisfactory vetting, references and occupational health checks.
- Depending on the nature of the role a Disclosure Barring Service (DBS) check may also be required.
NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities. If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us. We are committed to ensuring an inclusive and accommodating experience for all candidates.
Who We Are:
We’re NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies.
Working with us, you’ll be helping our 3,000+ employees push the boundaries of what’s possible and support amazing public services.
We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference.
We’d love your help. And we’ll support you all the way.
