Department: Field Technician Support
Type: 1099 Contractor (Remote with On-Call Availability)
Reports to: Dispatch & Quality Assurance Manager
The Senior POS Support & Quality Technician acts as a real-time technical mentor for on-site 1099 technicians performing POS installations and troubleshooting. This role supports field technicians primarily handling Cake and Clover POS jobs, ensuring excellent quality, correct installation standards, and first-visit resolution.