Help bring AI agents to companies worldwide.
Over the next decade, autonomous agents will redefine how we work.
Botpress allows companies to build and deploy advanced AI agents that move beyond conversation into real business logic.
Our product works today and at scale, across industries, regions, and limitless use cases.
As the 3rd fastest-growing B2B AI start-up worldwide, we’re at the forefront of the AI revolution, providing the most widely-used platform for sophisticated AI agents.
The work ahead is ambitious. The opportunity is rare. We take a deliberate approach to growth: product-led, capital-efficient, and highly focused.
If you want to build foundational technology for one of the most meaningful platform shifts in software, we’re looking for top talent to join us.
Key Highlights:
- Over 1 million AI agents and chatbots deployed
- 700,000+ platform users
- Trusted by 35% of Fortune 500 companies
- 7 years of expertise in AI solutions
About the Role
We’re hiring a Product Manager to lead the development of our new Customer Experience (CX) vertical product. This product is designed for customer service teams, support leaders, and CX operations professionals who want to unlock real outcomes with AI agents without needing technical expertise.
You will shape the packaged product experience: what’s included, how it behaves out of the box, how it’s configured, and how it delivers value immediately in real customer service workflows.
Your role involves translating user needs into clear requirements, prioritizing the roadmap, and driving day-to-day execution. You’ll work closely with design, engineering, customer success, and go-to-market teams to validate solutions, track progress, and ship features that feel polished, coherent, and ready for adoption by non-technical teams.
Responsibilities
- Develop a deep understanding of customer service and customer experience workflows, tools, and pain points
- Write clear product requirements for features, workflows, templates, and packaged experiences
- Own and manage the product backlog for the Customer Experience vertical
- Collaborate with designers to create simple, intuitive experiences for non-technical users
- Coordinate with engineers during sprint planning and execution to clarify scope and remove blockers
- Review progress, provide context, and make trade-off decisions throughout development cycles
- Validate early builds with real users and iterate quickly based on feedback
- Track usage, adoption, and sentiment to guide future improvements
- Communicate timelines, scope, and changes to internal stakeholders
- Ensure the product aligns with core customer experience outcomes and delivers immediate value
Requirements
- 3+ years in a product management or similar product-focused role in a software company
- Experience working with customer service, customer success, technical support, or CX operations is a strong asset
- Strong ability to translate user problems and workflows into clear product requirements
- Experienced in managing backlogs, writing requirements, and collaborating with design
- Comfortable working with technical teams while remaining grounded in user value
- Organized, detail-oriented, and able to manage shifting priorities in a fast-paced environment
- Confident communicator who can align cross-functional teams and keep projects moving
- Motivated to build a product that feels powerful yet approachable for non-technical users
- Background in SaaS, operations, or customer experience is a plus
- Bonus: Experience working directly in customer success, customer support, or customer service roles
About Botpress
As a fast-growing Series A start-up, we run a lean and innovative ship that leans on AI for maximum business impact. At Botpress, everyone is an owner, bringing their unique perspective and talents.
Our teams are talented and passionate. We intentionally hire individuals who are eager, passionate, talented, and hungry to learn and grow throughout their career.
You'll be on a team that's not just adapting to the AI revolution, but leading it. Joining our team means changing the future of enterprise AI and building technology that will define the next era of business automation.
Benefits
- Work at one of Canada’s fastest-growing AI start-ups
- Work with a talented and passionate team
- 4 weeks of vacation
- Paid sick and parental leave
- Comprehensive health, dental, vision, travel, and life insurance
- Funding for education and skills improvement
- Fully-stocked fridge and cupboard – we take snacks seriously
- Your own desk – no ‘hot-desk’-style sign-up systems
- A vibrant office community, including weekly socials
