About Cheval Blanc
Cheval Blanc St-Barth Isle de France is a distinguished member of the Cheval Blanc collection, under the esteemed LVMH Moët Hennessy Louis Vuitton umbrella. Located on the stunning Baie des Flamands, this luxury establishment offers 61 rooms, suites, and villas with breathtaking views of the Caribbean Sea or lush tropical gardens. Cheval Blanc is renowned for its unique approach to luxury hospitality, characterized by meticulous attention to detail and a bespoke service ethos. The brand's expansion reflects its commitment to excellence, with properties in prestigious locations such as Courchevel, the Maldives, St-Tropez, Paris, and upcoming in the Seychelles.
Responsibilities
- Handle reservations via phone, fax, and email professionally, adhering to LQA standards and internal procedures.
- Sell Cheval Blanc products at optimal prices based on availability.
- Maximize room and villa occupancy.
- Update reservations in the Opera booking system.
- Understand and explain various rates and room categories offered.
- Optimize reservations and activities according to superior directives.
- Maintain and develop excellent client relationships.
- Complete client arrival documents conscientiously and within set deadlines.
- Engage in cross-selling and up-selling as directed by superiors.
- Communicate effectively with other departments.
- Participate in service meetings to enhance technical knowledge.
- Have comprehensive knowledge of the property, its outlets, the region, and other LVMH properties.
- Ensure effective communication and coordination regarding guest reservations.
- Address client complaints and ensure corrective actions are implemented.
- Conduct site inspections with tour operators and travel agents as needed.
- Actively participate in service-related events.
- Attend job-related training and meetings as necessary.
- Uphold hygiene, safety, and work condition standards.
- Maintain high grooming standards per 'CB living' norms.
- Report any issues affecting service quality to superiors or management.
Qualifications
- Excellent interpersonal skills
- Proficient in communication
- Mastery of sales techniques
- Proactive problem-solving ability
- Stress management capabilities
- Priority management skills
- Proficiency in computer tools (Word, Excel, Internet) and hotel software (Opera)
- Conflict and complaint management skills
- Up-selling techniques
- Strong oral communication skills
- Bilingual in English with excellent general linguistic proficiency
Skills
- Interpersonal communication
- Sales proficiency
- Problem-solving
- Stress management
- Priority management
- Technical proficiency in Opera
- Conflict resolution
- Up-selling
- Bilingual communication
Experience Requirements
Entry-level experience is acceptable.
Job Benefits
Cheval Blanc offers a unique opportunity for professional and personal growth within a prestigious luxury hospitality environment, fostering a culture of excellence and creativity.
Cheval Blanc Culture
Cheval Blanc fosters a culture of sincerity and kindness, considered the ultimate form of elegance. The brand is committed to touching the hearts of its clients and employees alike, nurturing talent and providing opportunities for personal and professional fulfillment.
