Aspire Software is looking for an Risk and Dispute Analyst, to join our team in Lebanon.
Here is a little window into our company: Aspire Software operates and manages wholly owned software companies, providing mission-critical solutions across multiple verticals. By implementing industry best practices, Aspire delivers a time sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio.
Role Overview
We’re seeking a proactive and detail-oriented Risk & Chargeback Specialist to join our Risk Operations team. This role is designed to be responsible for handling chargebacks, supporting underwriting workflows, and occasionally assisting with ongoing risk monitoring. The ideal candidate is experienced, self-sufficient, and comfortable navigating multiple systems and operational priorities within a fintech/payments environment.
About the Role:
Chargeback Management
- Manage incoming chargebacks across multiple acquiring platforms (e.g., Adyen, Fiserv), including review, documentation, evidence submission, and merchant communication.
- Analyze root causes and flag recurring merchant-side or consumer-side issues.
- Assist in maintaining chargeback thresholds within card brand compliance levels.
- Collaborate with merchants and internal teams to improve win rates and documentation practices.
Underwriting & Onboarding Support
- Conduct first-line underwriting reviews for new merchants using data from KYB/KYC sources (e.g.,
- Infinicept, business registries).
- Perform basic financial and operational reviews of merchant applications to flag high-risk profiles.
- Collaborate with onboarding and legal teams to ensure all required documents and risk criteria are met.
Risk Monitoring (As Needed)
- Step in for daily/weekly merchant risk reviews when primary Risk Analyst is unavailable
- Monitor transactional anomalies, velocity patterns, and negative trends.
- Flag suspicious activity for escalation and support follow-up investigations
Requirements
- 2–4 years of experience in chargeback handling, underwriting, or risk operations in a fintech, payments, or acquiring environment.
- Working knowledge of chargeback codes, response strategies, and common dispute pitfalls.
- Familiarity with risk and compliance tools such as Adyen, Infinicept, KYC databases, or similar platforms.
- Strong analytical mindset with attention to detail and data-driven decision-making.
- Comfortable communicating with merchants and internal stakeholders in a professional and solution-oriented manner.
