About Cartier
Cartier, a distinguished leader in the world of fine jewelry and a prominent figure in luxury watchmaking, has been synonymous with craftsmanship and excellence since 1847. As part of the Richemont Group, Cartier is more than a mere enterprise; it is a creator of legends, thanks to the passionate individuals who transform their dedication into their profession.
Responsibilities
- Provide an exceptional welcome, establishing a privileged connection from the moment the client enters the boutique.
- Deeply understand the expectations and world of each client to offer a bespoke proposal.
- Showcase Cartier creations through elegant presentation and emotive, heritage-rich storytelling.
- Guide clients with attentive listening and generosity to the finalization of their choice.
- Manage after-sales service requests with the same level of client discovery and excellence.
- Maintain attentive follow-up with clients, ensuring long-term relationship personalization, event invitations, and expectation management.
- Ensure operational excellence throughout the boutique experience, including availability, discretion, and adherence to the Maison's rituals.
- Actively contribute to the boutique's life, including opening and closing ceremonies, impeccable display maintenance, and procedural compliance.
- Share field feedback and inspirations to continually enrich the client experience.
- Collaborate with elegance and kindness within the team, fostering a collective dynamic dedicated to refinement.
Qualifications
- Degree in a higher education program with a focus on commerce or luxury service.
- Ideally possess initial successful experience in luxury retail, hospitality, or jewelry/watchmaking.
Skills
- Proficiency in digital tools (CRM, payment processing, management) with a client-centric approach.
- Fluency in French and English; additional languages are advantageous.
- Genuine product sensitivity and a strong affinity for the Cartier brand.
- Proactive, results-oriented, and committed to collective dynamics.
- Active listening, discretion, attention to detail, teamwork, agility, and warm interpersonal skills.
Experience Requirements
Previous experience in luxury retail, hospitality, or jewelry/watchmaking is preferred.
Education Requirements
Degree in commerce or luxury service-related field.
Job Benefits
Comprehensive benefits package including opportunities for professional development and engagement in a prestigious luxury environment.
Cartier Culture
Cartier fosters an environment of authenticity and commitment to excellence, where each team member is encouraged to exceed expectations while nurturing group intelligence. The workplace is characterized by a collective dedication to refinement and a shared passion for the brand's legacy.
