About Sephora
Sephora, a distinguished brand within the LVMH conglomerate, is renowned for its innovative approach to beauty retail. As a leader in the luxury cosmetics industry, Sephora offers a dynamic work environment that encourages creativity and professional growth, fostering a culture of excellence and collaboration.
Responsibilities
- Greet and enthusiastically assist all customers entering the store.
- Provide cordial and specialized customer service.
- Identify customer needs through effective inquiry and suggest suitable products.
- Convey product knowledge to customers.
- Participate as a productive and motivated team member.
- Assist in identifying opportunities for store improvements and propose solutions.
- Recognize and respect colleagues' contributions.
- Contribute to a pleasant and organized work environment.
- Perform services as required.
- Pursue specialized knowledge in the field.
- Stay abreast of market trends.
- Adhere to LVMH's code of ethics and conduct.
- Maintain Sephora's product, service, and event display concepts consistently.
- Ensure store cleanliness, maintenance, and organization standards.
- Execute and comply with all Sephora policies and procedures.
- Strive to be a reference in the assigned area.
- Participate in stock control and quality assurance.
- Complete all delegated tasks promptly and accurately.
- Maintain store safety standards.
- Monitor competitor activities.
- Be aware of special store events.
- Participate in programs to reduce merchandise loss.
- Assist in reducing company expenses without compromising service and presentation standards.
- Designated consultants should be knowledgeable about cashier functions.
- Ensure confidentiality of information.
- Complete all My Sephora Learning trainings.
- Actively seek additional training when necessary.
- Assist in training new consultants.
Qualifications
- High school diploma or equivalent.
- Desirable knowledge of a foreign language.
Skills
- Customer service, communication, and organization skills.
- Logical reasoning.
- Ability to communicate verbally with customers and staff clearly.
- Ability to operate the point of sale, if enabled.
- Ability to handle and apply products on customers.
- Availability and flexibility.
- Adherence to dress code.
- Consistent and reliable customer service.
Experience Requirements
Desirable experience in retail and beauty sectors.
Education Requirements
High school diploma or equivalent.
Job Benefits
Sephora offers a vibrant work environment with opportunities for professional development and growth within the luxury beauty industry.
Sephora Culture
Sephora fosters a culture of innovation, inclusivity, and excellence, encouraging employees to thrive in a collaborative and dynamic setting. As part of the LVMH group, Sephora upholds high standards of ethics and professionalism, promoting a supportive and engaging workplace.
