About Sephora
Sephora, a distinguished entity within the LVMH group, is renowned for its curated selection of luxury beauty products and exceptional customer service. As part of LVMH, a global leader in luxury goods, Sephora offers employees the opportunity to work in an innovative and dynamic environment that values creativity and excellence.
Responsibilities
- Greet and enthusiastically assist all customers entering the store.
- Provide cordial and specialized service to clients.
- Identify customer needs through effective inquiry and suggest suitable products.
- Convey product knowledge to customers.
- Participate as a productive and motivated team member.
- Assist in identifying improvement opportunities within the store and propose solutions.
- Recognize and respect the work of others.
- Contribute to a pleasant and organized work environment.
- Perform services as required.
- Pursue specialized knowledge in the area of expertise.
- Stay informed about market trends.
- Adhere to the LVMH code of ethics and conduct.
- Maintain Sephora's product, service, and event presentation standards.
- Ensure cleanliness, maintenance, and organization of the store.
- Execute and comply with all Sephora policies and procedures.
- Strive to be a reference in the assigned area.
- Participate in stock control and quality assurance.
- Complete all delegated tasks promptly and accurately.
- Maintain store security standards.
- Monitor competitor activities.
- Be aware of special store events.
- Participate in programs to reduce stock loss.
- Assist in reducing company expenses without compromising service and presentation standards.
- Designated consultants should be knowledgeable about cashier functions.
- Ensure confidentiality of information.
- Complete all My Sephora Learning trainings.
- Actively seek additional training when necessary.
- Assist in training new consultants.
Qualifications
- High school diploma or equivalent.
- Desirable knowledge of a foreign language.
Skills
- Customer service, communication, and organization skills.
- Logical reasoning.
- Committed and proactive profile.
- Customer-focused.
- Teamwork.
- Work ethics and values aligned with Sephora.
- Results/action-oriented.
- Willingness to learn.
Experience Requirements
Desirable experience in retail and beauty sectors.
Education Requirements
High school diploma or equivalent.
Job Benefits
Employees enjoy a vibrant work environment with opportunities for professional growth and development within the luxury beauty sector.
Sephora Culture
Sephora fosters a culture of innovation, inclusivity, and excellence, encouraging employees to thrive in a collaborative and dynamic setting.
