At Udemy, we’re on a mission to transform lives through learning. Through our intelligent skills platform and a global community of instructors, we’ve helped over 70 million learners and 16,000 organizations achieve their goals. Come join us in ensuring everyone, everywhere has access to the skills they need to unlock their potential and create possibilities for themselves and others.
About your skills
Stakeholder Collaboration - work effectively with diverse groups of stakeholders to achieve common goals and objectives through open communication and cooperation.
Cultural Awareness and Communication- recognise and consider cultural differences and the ability to communicate effectively and respectfully across diverse cultures and backgrounds.
Program Development and Delivery - design, plan, implement, and evaluate programs or projects to meet specific objectives and deliver desired outcomes.
Enablement Measurement & Tracking - assess and monitor the effectiveness of enablement activities and initiatives to ensure they align with strategic goals and deliverables.
Performance Management and Data-Driven Decision Making - oversee and manage employee performance using data and analytics to guide decision-making, improve outcomes, and drive organisational success.
About this role
This is a learning consulting role for a high-energy candidate with a track record for executing Sales & Customer Success performance programs. The successful candidate will have experience in working with executives and stakeholders across matrix organizations to consult, define and execute on strategic learning programs. The candidate must demonstrate proficiency in speaking with leaders, analysis of data and visualisation with high impact presentation skills. This role will liaise with Sales & Customer Leaders to lead innovative programs with performance measurement for the Udemy Sales & Customer Success community based in Japan. These regional programs will be leveraged in multiple platforms and for different audiences and will be tightly aligned with global programs.
What you’ll be doing
Engage directly with the head of Sales & Customer Success and Japan operations. Understand the nuances of selling and consulting in the region. Create and execute learning programs to drive increased field productivity, increased ability to position Udemy’s evolving portfolio and strategy, improved field operating margins, increased pipeline capabilities and improved transition of opportunities to sales.
Act as a trusted advisor to extended global enablement team and business leadership to assess the field’s skills to target performance improvements at the global and regional and team level and tie that to performance improvement plans.
Create a learning vision that delivers a strong performance driven learning experience for our Japan field, offering personalized learning, in multiple modalities, for ease of consumption and preferred learning styles.
Develop and execute high impact, targeted programs with strong Net Promoter Scores, learning assessments and drive adoption of the programs.
Understand and utilise a data driven approach to field performance initiatives, leveraging the extensive suite of enablement programs where appropriate.
Drive clear business impact from every program with strong analysis of performance tied to learning program consumption.
Input to Asana/Jira to ensure the Field Enablement Dashboard is up to date for tracking & impact measurement. Create a Japan enablement calendar and own a monthly Japan Field Readiness Council.
Liaise with cross functional teams (marketing, operations, HR, product) to ensure programs are relevant and timely.
What you’ll have
3+ years professional experience in sales enablement or related field
Knowledge of adult corporate learning theories
Understand cultural nuances of selling in Japan
Record of driving innovative, creative concepts from strategy to execution
Understand sales performance metrics and best measurement approach
Ability to think strategically and execute with attention to detail
Strong customer-facing skills and experience
Experience partnering with C level executives
#LI-TP1
We understand that not everyone will match each of the above qualifications. However, we also realize that everyone has unique experiences that can add value to our company. Even if you think your background might not perfectly align, we'd love to hear from you!
We aspire to be as vibrant and dynamic as the communities we serve, as inquisitive as those who use our platform, and as revolutionary as the future we strive to open for everyone. Here are some of the things we love about life at Udemy:
We’re invested in creating an inclusive environment that welcomes a diverse range of backgrounds and experiences. From creating employee resource groups, ensuring we’re a Fair Pay Workplace, and building a flexible work culture, our belonging, equity, diversity, and inclusion (BEDI) initiatives always put our people first. We want you to be able to bring your authentic self to work because when we all do, we’re better for it.
Learning is what we do – inside and out. Our Learning & Development team is second to none, helping ensure your journey is one of continuous progression. You’ll also have unlimited access to Udemy courses, monthly UDays (meeting-free professional development days), and a generous annual professional development stipend.
Our reason to exist is to revolutionize learning – that calls for taking risks and learning from failures. Whether it’s our hackathons (a company-wide effort to envision new possibilities for our product) or sharing our prototypes, we see experimentation as a crucial step on the path to success.
We’re committed to creating world-class employee experiences and are proud of the recognition of this by Great Place to Work.
Of course, the best thing about being part of Udemy is knowing your work makes a difference for people and organizations around the world. You’ve got the skills; why not use them to help others develop theirs?
At Udemy, we value diversity and inclusion and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition, or disability.
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