As an SDR Team Lead at Tarjama&, you will play a key role in driving outbound prospecting efforts, supporting pipeline generation, and mentoring SDRs in their day-to-day activities. While still engaging in individual sales development efforts, you will also provide guidance, support, and coordination to ensure the team is consistently performing and improving.
Drive Pipeline Growth
• Actively engage in outbound prospecting activities, including cold calling, emailing, LinkedIn outreach, and networking to generate qualified leads.
• Consistently meet individual activity targets to set the pace and standard for the SDR team.
• Identify high-potential prospects based on target market research and ideal customer profiles.
• Collaborate with Business Development Representatives to ensure seamless lead handoff and alignment throughout the sales journey.
Mentor and Support Team Performance
• Support in hiring and onboarding new SDRs, ensuring they have the necessary skills and knowledge to succeed in their role.
• Assist in setting individual and team performance goals, providing regular feedback, and conducting one-on-one meetings to track progress.
• Serve as a first point of support for SDRs, addressing day-to-day questions, challenges, and outreach strategies.
• Conduct regular shadowing and coaching sessions to enhance messaging, objection handling, and conversion tactics.
Monitor Activity and Coordinate with Leadership
• Track daily and weekly team performance metrics, providing timely updates and insights to the SDR Manager.
• Flag performance trends or challenges and recommend interventions to support continuous improvement.
• Ensure consistent and accurate use of CRM and engagement tools across the team to maintain data integrity and pipeline visibility.
Oversee Daily SDR Operations
• Ensure outreach tasks, follow-ups, and lead management workflows are executed consistently and effectively.
• Identify and address operational inefficiencies or blockers that may affect SDR performance or productivity.
• Assist in managing team schedules, activity pacing, and priority alignment during high-volume periods. Foster Team Collaboration and Communication
• Act as a liaison between SDRs and the SDR Manager to surface key insights, blockers, and team needs.
• Collaborate with marketing and other departments to align messaging, share prospect feedback, and optimize campaign targeting.
• Promote a culture of open communication, continuous improvement, and shared accountability across the team.
Education, Experience & Qualifications
• Bachelor’s degree in business administration, Marketing, or a related field.
• At least 6 years of experience in sales development, sales operations, or a related field.
• Proven track record of success in outbound sales development and pipeline generation.
• Strong understanding of sales methodologies, tools, and CRM systems (e.g., Salesforce, HubSpot, Outreach).
• Experience in mentoring or coaching peers is a strong plus.
• Strong communication, presentation, and interpersonal skills.
• Data-driven with experience analyzing metrics and driving performance through KPI tracking.
• Strategic thinker with the ability to identify trends, problem-solve, and innovate sales processes.
• High level of adaptability and the ability to thrive in a fast-paced, dynamic environment.
• Excellent command of both spoken and written English and Arabic.
Behavioral Competencies
• Team Building & Management
• Conflict Management
• Time Management
• Results Orientation
• Influencing Others
Technical Competencies
• Sales and Prospecting Expertise
• CRM and Sales Technology Proficiency
• Adaptability and Continuous Learning
• Customer and Market Insight