As a Security Consultant, you will work in close collaboration with customers to understand their needs, objectives, and challenges. You will provide technical support, onboarding, and training, and gather customer feedback to inform product development and improve user experience.
Requirements
- 5+ years of experience in a technical support or customer success role within the security industry
- Fluent in German and English
- Proven track record of managing customer relationships and delivering excellent customer service
- Strong knowledge of security principles, techniques, and technologies
- Experience with security tools such as firewalls, IDS/IPS, SIEM, and vulnerability scanners
- Familiarity with regulatory requirements and industry standards (e.g., ISO 27001, NIS2, BSI, GDPR)
- Ability to troubleshoot and resolve complex technical issues
- Strong analytical and problem-solving skills
